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Computer network specialist vs help desk specialist

The differences between computer network specialists and help desk specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a computer network specialist and a help desk specialist. Additionally, a computer network specialist has an average salary of $60,733, which is higher than the $51,065 average annual salary of a help desk specialist.

The top three skills for a computer network specialist include computer system, customer service and computer network. The most important skills for a help desk specialist are customer service, troubleshoot, and technical support.

Computer network specialist vs help desk specialist overview

Computer Network SpecialistHelp Desk Specialist
Yearly salary$60,733$51,065
Hourly rate$29.20$24.55
Growth rate5%10%
Number of jobs84,24275,004
Job satisfaction--
Most common degreeBachelor's Degree, 48%Bachelor's Degree, 48%
Average age4342
Years of experience22

Computer network specialist vs help desk specialist salary

Computer network specialists and help desk specialists have different pay scales, as shown below.

Computer Network SpecialistHelp Desk Specialist
Average salary$60,733$51,065
Salary rangeBetween $43,000 And $85,000Between $35,000 And $73,000
Highest paying CitySan Jose, CANew York, NY
Highest paying stateWest VirginiaAlaska
Best paying companySoftentialSchulte Roth & Zabel
Best paying industryTechnologyTechnology

Differences between computer network specialist and help desk specialist education

There are a few differences between a computer network specialist and a help desk specialist in terms of educational background:

Computer Network SpecialistHelp Desk Specialist
Most common degreeBachelor's Degree, 48%Bachelor's Degree, 48%
Most common majorComputer ScienceComputer Science
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Computer network specialist vs help desk specialist demographics

Here are the differences between computer network specialists' and help desk specialists' demographics:

Computer Network SpecialistHelp Desk Specialist
Average age4342
Gender ratioMale, 85.1% Female, 14.9%Male, 79.4% Female, 20.6%
Race ratioBlack or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.8% Asian, 8.7% White, 64.0% American Indian and Alaska Native, 0.3%Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 11.6% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage9%11%

Differences between computer network specialist and help desk specialist duties and responsibilities

Computer network specialist example responsibilities.

  • Lead the Linux desktop team in both training and deployment as well as end user support.
  • Lead effort to develop and maintain client's database by customizing existing computer information systems to support operating objectives.
  • Engineer network projects including cable, socket and patch panel terminations including configuration of network routers, and switches and firewalls.
  • Implement hardware, software and network solutions, wire, wireless, and remote access, routers, switches, cabling.
  • Install and document 80 Cat5 Ethernet drops.
  • Load image on new PCs and other electronic devices.
  • Show more

Help desk specialist example responsibilities.

  • Manage network software deployment, imaging/backup and unattend OS installations
  • Develop, implement, and support customized manage VPN solutions for customers.
  • Work as tier II/III technical support representative helping customers troubleshoot hardware/software problems in high volume call center.
  • Support CITRIX by resolving connectivity issues when problems are reported.
  • Assist clients with Cisco VoIP, or Cisco AnyConnect troubleshooting, and escalation to higher tiers, as necessary.
  • Repair PCs and printers install software supervise interns
  • Show more

Computer network specialist vs help desk specialist skills

Common computer network specialist skills
  • Computer System, 11%
  • Customer Service, 9%
  • Computer Network, 9%
  • Technical Support, 9%
  • Switches, 5%
  • Troubleshoot, 4%
Common help desk specialist skills
  • Customer Service, 13%
  • Troubleshoot, 8%
  • Technical Support, 6%
  • Desk Support, 6%
  • Phone Calls, 5%
  • Client Facing, 4%

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