Computer technician lead vs level senior technician

Differences between computer technician lead and level senior technician duties and responsibilities

Computer technician lead example responsibilities.

• Recreate and manage company website, maintain regular updates, manage DNS servers, administrate e-mail and outlook exchange server.
• Correct and restore users PC workstations to operational status.
• Install OS's on various types of computers.
• Create system for checking in and releasing PCs bring in for service.
• Educate customers on different OS and various types of hardware and software's.
• Repair, upgrade, and build PCs and set up networks and servers.
Show more

Level senior technician example responsibilities.

• Manage and support NT network/domain and associate services DNS, and DHCP.
• Update and manage BMC remedy ticketing system to follow timely resolution of all work orders.
• Create and manage numerous VMware installs for internal testing and utilization by the product phone support group.
• Manage tasks with minimal supervision, completing projects and services on schedule and meeting service level agreements (SLA) consistently.
• Develop and manage equipment inventory database, identify obsolete equipment and coordinate life-cycle replacement.
• Design and implement an inventory system using SharePoint providing a more efficient way to manage company assets.
Show more