Consumer relations representative vs customer relations representative

The differences between consumer relations representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer relations representative and a customer relations representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $36,614 average annual salary of a consumer relations representative.

The top three skills for a consumer relations representative include inbound calls, customer complaints and quality customer service. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.

Consumer relations representative vs customer relations representative overview

	Consumer Relations Representative	Customer Relations Representative
Yearly salary	$36,614	$38,632
Hourly rate	$17.60	$18.57
Growth rate	-4%	-4%
Number of jobs	116,976	235,295
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

Consumer relations representative vs customer relations representative salary

Consumer relations representatives and customer relations representatives have different pay scales, as shown below.

	Consumer Relations Representative	Customer Relations Representative
Average salary	$36,614	$38,632
Salary range	Between $23,000 And $55,000	Between $29,000 And $50,000
Highest paying City	-	New York, NY
Highest paying state	-	New Jersey
Best paying company	-	Cook Children's Medical Center
Best paying industry	-	Finance

Differences between consumer relations representative and customer relations representative education

There are a few differences between a consumer relations representative and a customer relations representative in terms of educational background:

	Consumer Relations Representative	Customer Relations Representative
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Consumer relations representative vs customer relations representative demographics

Here are the differences between consumer relations representatives' and customer relations representatives' demographics:

	Consumer Relations Representative	Customer Relations Representative
Average age	40	40
Gender ratio	Male, 31.5% Female, 68.5%	Male, 29.8% Female, 70.2%
Race ratio	Black or African American, 10.6% Unknown, 5.6% Hispanic or Latino, 22.0% Asian, 6.2% White, 54.8% American Indian and Alaska Native, 0.8%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer relations representative and customer relations representative duties and responsibilities

Consumer relations representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Provide information about Cabela's products from company website.

Customer relations representative example responsibilities.

Lead upselling program initiatives that elevate company revenue.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Monitor and coach CRA'S on calls to meet the clients expectations.
Demonstrate superb organizational and multitasking abilities
Work closely with QA to develop use cases, review test cases and track feature bugs.
Assist as needed maintaining meeting minutes, working with QA to identify and track bugs and other projects as assigned.

Consumer relations representative vs customer relations representative skills

Common consumer relations representative skills

Inbound Calls, 17%
Customer Complaints, 14%
Quality Customer Service, 10%
Conflict Resolution, 8%
Consumer Contacts, 5%
Customer Issues, 4%

Common customer relations representative skills

Customer Relations, 10%
Customer Complaints, 8%
Team-Oriented Environment, 7%
Propane, 6%
Customer Retention, 6%
Schedule Appointments, 5%

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Consumer Relations Representative
Consumer Relations Representative vs Customer Relations Representative

Updated January 8, 2025

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