Consumer relations representative vs customer relations specialist

The differences between consumer relations representatives and customer relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer relations representative and a customer relations specialist. Additionally, a customer relations specialist has an average salary of $37,827, which is higher than the $36,614 average annual salary of a consumer relations representative.

The top three skills for a consumer relations representative include inbound calls, customer complaints and quality customer service. The most important skills for a customer relations specialist are customer relations, data entry, and work ethic.

Consumer relations representative vs customer relations specialist overview

	Consumer Relations Representative	Customer Relations Specialist
Yearly salary	$36,614	$37,827
Hourly rate	$17.60	$18.19
Growth rate	-4%	-4%
Number of jobs	116,976	215,862
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 52%
Average age	40	40
Years of experience	12	12

Consumer relations representative vs customer relations specialist salary

Consumer relations representatives and customer relations specialists have different pay scales, as shown below.

	Consumer Relations Representative	Customer Relations Specialist
Average salary	$36,614	$37,827
Salary range	Between $23,000 And $55,000	Between $27,000 And $52,000
Highest paying City	-	Columbia, MD
Highest paying state	-	Massachusetts
Best paying company	-	Deloitte
Best paying industry	-	Automotive

Differences between consumer relations representative and customer relations specialist education

There are a few differences between a consumer relations representative and a customer relations specialist in terms of educational background:

	Consumer Relations Representative	Customer Relations Specialist
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Consumer relations representative vs customer relations specialist demographics

Here are the differences between consumer relations representatives' and customer relations specialists' demographics:

	Consumer Relations Representative	Customer Relations Specialist
Average age	40	40
Gender ratio	Male, 31.5% Female, 68.5%	Male, 31.8% Female, 68.2%
Race ratio	Black or African American, 10.6% Unknown, 5.6% Hispanic or Latino, 22.0% Asian, 6.2% White, 54.8% American Indian and Alaska Native, 0.8%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.5% Asian, 7.5% White, 55.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer relations representative and customer relations specialist duties and responsibilities

Consumer relations representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Provide information about Cabela's products from company website.

Customer relations specialist example responsibilities.

Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Verify insurance eligibility and benefits of patients that are being provide oxygen home and travel units and durable medical equipment.
Create Powerpoint company informational videos.
Communicate with customers and FedEx to facilitate resolutions of any shipping or delivery issues.

Consumer relations representative vs customer relations specialist skills

Common consumer relations representative skills

Inbound Calls, 17%
Customer Complaints, 14%
Quality Customer Service, 10%
Conflict Resolution, 8%
Consumer Contacts, 5%
Customer Issues, 4%

Common customer relations specialist skills

Customer Relations, 37%
Data Entry, 10%
Work Ethic, 9%
Customer Retention, 5%
Outbound Calls, 5%
Schedule Appointments, 4%

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Office and Administrative Industry
Consumer Relations Representative
Consumer Relations Representative vs Customer Relations Specialist

Updated January 8, 2025

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