Consumer relations representative vs customer sales representative

The differences between consumer relations representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer relations representative and a customer sales representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $36,614 average annual salary of a consumer relations representative.

The top three skills for a consumer relations representative include inbound calls, customer complaints and quality customer service. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Consumer relations representative vs customer sales representative overview

	Consumer Relations Representative	Customer Sales Representative
Yearly salary	$36,614	$38,744
Hourly rate	$17.60	$18.63
Growth rate	-4%	-4%
Number of jobs	116,976	303,801
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Consumer relations representative vs customer sales representative salary

Consumer relations representatives and customer sales representatives have different pay scales, as shown below.

	Consumer Relations Representative	Customer Sales Representative
Average salary	$36,614	$38,744
Salary range	Between $23,000 And $55,000	Between $27,000 And $54,000
Highest paying City	-	Santa Rosa, CA
Highest paying state	-	Hawaii
Best paying company	-	Merck
Best paying industry	-	Finance

Differences between consumer relations representative and customer sales representative education

There are a few differences between a consumer relations representative and a customer sales representative in terms of educational background:

	Consumer Relations Representative	Customer Sales Representative
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Consumer relations representative vs customer sales representative demographics

Here are the differences between consumer relations representatives' and customer sales representatives' demographics:

	Consumer Relations Representative	Customer Sales Representative
Average age	40	40
Gender ratio	Male, 31.5% Female, 68.5%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 10.6% Unknown, 5.6% Hispanic or Latino, 22.0% Asian, 6.2% White, 54.8% American Indian and Alaska Native, 0.8%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer relations representative and customer sales representative duties and responsibilities

Consumer relations representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Provide information about Cabela's products from company website.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Consumer relations representative vs customer sales representative skills

Common consumer relations representative skills

Inbound Calls, 17%
Customer Complaints, 14%
Quality Customer Service, 10%
Conflict Resolution, 8%
Consumer Contacts, 5%
Customer Issues, 4%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Consumer Relations Representative
Consumer Relations Representative vs Customer Sales Representative

Updated January 8, 2025

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