Consumer relations representative vs customer support representative

The differences between consumer relations representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer relations representative and a customer support representative. Additionally, a customer support representative has an average salary of $37,404, which is higher than the $36,614 average annual salary of a consumer relations representative.

The top three skills for a consumer relations representative include inbound calls, customer complaints and quality customer service. The most important skills for a customer support representative are technical support, windows, and customer inquiries.

Consumer relations representative vs customer support representative overview

	Consumer Relations Representative	Customer Support Representative
Yearly salary	$36,614	$37,404
Hourly rate	$17.60	$17.98
Growth rate	-4%	-4%
Number of jobs	116,976	243,140
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

Consumer relations representative vs customer support representative salary

Consumer relations representatives and customer support representatives have different pay scales, as shown below.

	Consumer Relations Representative	Customer Support Representative
Average salary	$36,614	$37,404
Salary range	Between $23,000 And $55,000	Between $29,000 And $47,000
Highest paying City	-	Boston, MA
Highest paying state	-	Alaska
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between consumer relations representative and customer support representative education

There are a few differences between a consumer relations representative and a customer support representative in terms of educational background:

	Consumer Relations Representative	Customer Support Representative
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Consumer relations representative vs customer support representative demographics

Here are the differences between consumer relations representatives' and customer support representatives' demographics:

	Consumer Relations Representative	Customer Support Representative
Average age	40	40
Gender ratio	Male, 31.5% Female, 68.5%	Male, 47.0% Female, 53.0%
Race ratio	Black or African American, 10.6% Unknown, 5.6% Hispanic or Latino, 22.0% Asian, 6.2% White, 54.8% American Indian and Alaska Native, 0.8%	Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between consumer relations representative and customer support representative duties and responsibilities

Consumer relations representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Provide information about Cabela's products from company website.

Customer support representative example responsibilities.

Manage customer relationships using company CRM system, deliver post sales training on system, and offer additional assistance as needed.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Coordinate and escalate efforts with adjacent operations and engineering groups to offer end-to-end solutions for customers with complex technical issues.
Track and measure all activity demonstrating the impact of CRR involvement.
Act as technical liaison and sell product into Telco and LAN markets.
Support internal users regarding installation of hardware, software and other windows application issues.

Consumer relations representative vs customer support representative skills

Common consumer relations representative skills

Inbound Calls, 17%
Customer Complaints, 14%
Quality Customer Service, 10%
Conflict Resolution, 8%
Consumer Contacts, 5%
Customer Issues, 4%

Common customer support representative skills

Technical Support, 10%
Windows, 8%
Customer Inquiries, 6%
Data Entry, 6%
Customer Support, 4%
Work Ethic, 4%

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Consumer Relations Representative
Consumer Relations Representative vs Customer Support Representative

Updated January 8, 2025

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