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Consumer relations representative vs phone representative

The differences between consumer relations representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer relations representative and a phone representative. Additionally, a phone representative has an average salary of $42,827, which is higher than the $36,614 average annual salary of a consumer relations representative.

The top three skills for a consumer relations representative include inbound calls, customer complaints and quality customer service. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Consumer relations representative vs phone representative overview

Consumer Relations RepresentativePhone Representative
Yearly salary$36,614$42,827
Hourly rate$17.60$20.59
Growth rate-4%-4%
Number of jobs116,976222,650
Job satisfaction5-
Most common degreeBachelor's Degree, 50%High School Diploma, 37%
Average age4040
Years of experience1212

Consumer relations representative vs phone representative salary

Consumer relations representatives and phone representatives have different pay scales, as shown below.

Consumer Relations RepresentativePhone Representative
Average salary$36,614$42,827
Salary rangeBetween $23,000 And $55,000Between $26,000 And $68,000
Highest paying City-Norco, CA
Highest paying state-California
Best paying company-Press Ganey
Best paying industry-Health Care

Differences between consumer relations representative and phone representative education

There are a few differences between a consumer relations representative and a phone representative in terms of educational background:

Consumer Relations RepresentativePhone Representative
Most common degreeBachelor's Degree, 50%High School Diploma, 37%
Most common majorBusinessBusiness
Most common college--

Consumer relations representative vs phone representative demographics

Here are the differences between consumer relations representatives' and phone representatives' demographics:

Consumer Relations RepresentativePhone Representative
Average age4040
Gender ratioMale, 31.5% Female, 68.5%Male, 34.6% Female, 65.4%
Race ratioBlack or African American, 10.6% Unknown, 5.6% Hispanic or Latino, 22.0% Asian, 6.2% White, 54.8% American Indian and Alaska Native, 0.8%Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between consumer relations representative and phone representative duties and responsibilities

Consumer relations representative example responsibilities.

  • Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
  • Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
  • Provide information about Cabela's products from company website.

Phone representative example responsibilities.

  • Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
  • Provide status of medical claims and explain EOB's.
  • Research and resolve incorrect payments, EOB rejections and other issues with accounts.
  • Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
  • Update alumni on current happenings in university life and act as a liaison between past and current students.
  • Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds
    • Show more

Consumer relations representative vs phone representative skills

Common consumer relations representative skills
  • Inbound Calls, 17%
  • Customer Complaints, 14%
  • Quality Customer Service, 10%
  • Conflict Resolution, 8%
  • Consumer Contacts, 5%
  • Customer Issues, 4%
Common phone representative skills
  • Customer Service, 27%
  • Outbound Calls, 13%
  • Telephone Calls, 7%
  • Inbound Phone Calls, 7%
  • Troubleshoot, 6%
  • Computer System, 3%

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Updated January 8, 2025

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