Consumer relations representative vs provider relations representative

The differences between consumer relations representatives and provider relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer relations representative and a provider relations representative. Additionally, a provider relations representative has an average salary of $40,957, which is higher than the $36,614 average annual salary of a consumer relations representative.

The top three skills for a consumer relations representative include inbound calls, customer complaints and quality customer service. The most important skills for a provider relations representative are customer service, provider relations, and medicaid.

Consumer relations representative vs provider relations representative overview

	Consumer Relations Representative	Provider Relations Representative
Yearly salary	$36,614	$40,957
Hourly rate	$17.60	$19.69
Growth rate	-4%	-4%
Number of jobs	116,976	203,893
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 58%
Average age	40	40
Years of experience	12	12

Consumer relations representative vs provider relations representative salary

Consumer relations representatives and provider relations representatives have different pay scales, as shown below.

	Consumer Relations Representative	Provider Relations Representative
Average salary	$36,614	$40,957
Salary range	Between $23,000 And $55,000	Between $30,000 And $55,000
Highest paying City	-	Helena, MT
Highest paying state	-	Montana
Best paying company	-	Parkland Hospital
Best paying industry	-	Health Care

Differences between consumer relations representative and provider relations representative education

There are a few differences between a consumer relations representative and a provider relations representative in terms of educational background:

	Consumer Relations Representative	Provider Relations Representative
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	-	-

Consumer relations representative vs provider relations representative demographics

Here are the differences between consumer relations representatives' and provider relations representatives' demographics:

	Consumer Relations Representative	Provider Relations Representative
Average age	40	40
Gender ratio	Male, 31.5% Female, 68.5%	Male, 24.2% Female, 75.8%
Race ratio	Black or African American, 10.6% Unknown, 5.6% Hispanic or Latino, 22.0% Asian, 6.2% White, 54.8% American Indian and Alaska Native, 0.8%	Black or African American, 12.1% Unknown, 5.3% Hispanic or Latino, 21.8% Asian, 6.5% White, 53.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer relations representative and provider relations representative duties and responsibilities

Consumer relations representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Provide information about Cabela's products from company website.

Provider relations representative example responsibilities.

Help manage ACO program and review measures with provider offices.
Advise clients on health care and manage care products including POS, PPO and medical management programs.
Provide keen oversight in developing and maintaining quality improvement programs while managing payroll.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Review the provider contracts, paid members claims, base on the CPT code & ICD-9 that are submitted.
Review provider claims for CPT and ICD-9 coding accuracy and generate payment of claims base upon current fee schedule.

Consumer relations representative vs provider relations representative skills

Common consumer relations representative skills

Inbound Calls, 17%
Customer Complaints, 14%
Quality Customer Service, 10%
Conflict Resolution, 8%
Consumer Contacts, 5%
Customer Issues, 4%

Common provider relations representative skills

Customer Service, 16%
Provider Relations, 9%
Medicaid, 9%
Patients, 6%
Health Plan, 5%
PowerPoint, 4%

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Office and Administrative Industry
Consumer Relations Representative
Consumer Relations Representative vs Provider Relations Representative

Updated January 8, 2025

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