Consumer relations representative vs retention representative

The differences between consumer relations representatives and retention representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer relations representative and a retention representative. Additionally, a retention representative has an average salary of $50,753, which is higher than the $36,614 average annual salary of a consumer relations representative.

The top three skills for a consumer relations representative include inbound calls, customer complaints and quality customer service. The most important skills for a retention representative are product knowledge, customer service, and outbound calls.

Consumer relations representative vs retention representative overview

	Consumer Relations Representative	Retention Representative
Yearly salary	$36,614	$50,753
Hourly rate	$17.60	$24.40
Growth rate	-4%	-4%
Number of jobs	116,976	220,352
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Consumer relations representative vs retention representative salary

Consumer relations representatives and retention representatives have different pay scales, as shown below.

	Consumer Relations Representative	Retention Representative
Average salary	$36,614	$50,753
Salary range	Between $23,000 And $55,000	Between $40,000 And $63,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	California
Best paying company	-	Forward
Best paying industry	-	Technology

Differences between consumer relations representative and retention representative education

There are a few differences between a consumer relations representative and a retention representative in terms of educational background:

	Consumer Relations Representative	Retention Representative
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Consumer relations representative vs retention representative demographics

Here are the differences between consumer relations representatives' and retention representatives' demographics:

	Consumer Relations Representative	Retention Representative
Average age	40	40
Gender ratio	Male, 31.5% Female, 68.5%	Male, 38.5% Female, 61.5%
Race ratio	Black or African American, 10.6% Unknown, 5.6% Hispanic or Latino, 22.0% Asian, 6.2% White, 54.8% American Indian and Alaska Native, 0.8%	Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 21.1% Asian, 6.1% White, 54.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer relations representative and retention representative duties and responsibilities

Consumer relations representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Provide information about Cabela's products from company website.

Retention representative example responsibilities.

Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Consumer relations representative vs retention representative skills

Common consumer relations representative skills

Inbound Calls, 17%
Customer Complaints, 14%
Quality Customer Service, 10%
Conflict Resolution, 8%
Consumer Contacts, 5%
Customer Issues, 4%

Common retention representative skills

Product Knowledge, 22%
Customer Service, 15%
Outbound Calls, 7%
CSG, 5%
Customer Retention, 4%
Customer Accounts, 4%

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Consumer Relations Representative
Consumer Relations Representative vs Retention Representative

Updated January 8, 2025

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