Consumer relations representative vs service center representative

The differences between consumer relations representatives and service center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer relations representative and a service center representative. Additionally, a consumer relations representative has an average salary of $36,614, which is higher than the $33,420 average annual salary of a service center representative.

The top three skills for a consumer relations representative include inbound calls, customer complaints and quality customer service. The most important skills for a service center representative are patients, HR, and customer calls.

Consumer relations representative vs service center representative overview

	Consumer Relations Representative	Service Center Representative
Yearly salary	$36,614	$33,420
Hourly rate	$17.60	$16.07
Growth rate	-4%	-4%
Number of jobs	116,976	196,101
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 56%
Average age	40	40
Years of experience	12	12

Consumer relations representative vs service center representative salary

Consumer relations representatives and service center representatives have different pay scales, as shown below.

	Consumer Relations Representative	Service Center Representative
Average salary	$36,614	$33,420
Salary range	Between $23,000 And $55,000	Between $26,000 And $41,000
Highest paying City	-	Alameda, CA
Highest paying state	-	California
Best paying company	-	Cisco
Best paying industry	-	Insurance

Differences between consumer relations representative and service center representative education

There are a few differences between a consumer relations representative and a service center representative in terms of educational background:

	Consumer Relations Representative	Service Center Representative
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 56%
Most common major	Business	Business
Most common college	-	-

Consumer relations representative vs service center representative demographics

Here are the differences between consumer relations representatives' and service center representatives' demographics:

	Consumer Relations Representative	Service Center Representative
Average age	40	40
Gender ratio	Male, 31.5% Female, 68.5%	Male, 30.6% Female, 69.4%
Race ratio	Black or African American, 10.6% Unknown, 5.6% Hispanic or Latino, 22.0% Asian, 6.2% White, 54.8% American Indian and Alaska Native, 0.8%	Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer relations representative and service center representative duties and responsibilities

Consumer relations representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Provide information about Cabela's products from company website.

Service center representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Ensure that all telephone calls and pages are promptly handle in the best interest of Dartmouth-Hitchcock internal and external patients.
Maintain resident and guest confidentiality with strong understanding of HIPAA and privacy laws.
Assist participants with the benefit enrollment process by explaining types of insurance policies and IRS regulate spending accounts.
Instruct active and terminate participants with withdrawal options, process hardships and loans while also explaining IRS 1099R information.
Assist participants with inquiries relating to administration of healthcare reimbursement plans (FSA, HRA/HSA, and VEBA).

Consumer relations representative vs service center representative skills

Common consumer relations representative skills

Inbound Calls, 17%
Customer Complaints, 14%
Quality Customer Service, 10%
Conflict Resolution, 8%
Consumer Contacts, 5%
Customer Issues, 4%

Common service center representative skills

Patients, 14%
HR, 6%
Customer Calls, 5%
Phone Calls, 4%
Data Entry, 4%
Multitasking, 4%

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Consumer Relations Representative
Consumer Relations Representative vs Service Center Representative

Updated January 8, 2025

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