Consumer relations representative vs telesales representative

The differences between consumer relations representatives and telesales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a consumer relations representative and a telesales representative. Additionally, a telesales representative has an average salary of $65,894, which is higher than the $36,614 average annual salary of a consumer relations representative.

The top three skills for a consumer relations representative include inbound calls, customer complaints and quality customer service. The most important skills for a telesales representative are customer service, inbound calls, and lead generation.

Consumer relations representative vs telesales representative overview

	Consumer Relations Representative	Telesales Representative
Yearly salary	$36,614	$65,894
Hourly rate	$17.60	$31.68
Growth rate	-4%	-4%
Number of jobs	116,976	221,315
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 41%
Average age	40	40
Years of experience	12	12

Consumer relations representative vs telesales representative salary

Consumer relations representatives and telesales representatives have different pay scales, as shown below.

	Consumer Relations Representative	Telesales Representative
Average salary	$36,614	$65,894
Salary range	Between $23,000 And $55,000	Between $46,000 And $93,000
Highest paying City	-	Iowa City, IA
Highest paying state	-	Iowa
Best paying company	-	Oracle
Best paying industry	-	-

Differences between consumer relations representative and telesales representative education

There are a few differences between a consumer relations representative and a telesales representative in terms of educational background:

	Consumer Relations Representative	Telesales Representative
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 41%
Most common major	Business	Business
Most common college	-	-

Consumer relations representative vs telesales representative demographics

Here are the differences between consumer relations representatives' and telesales representatives' demographics:

	Consumer Relations Representative	Telesales Representative
Average age	40	40
Gender ratio	Male, 31.5% Female, 68.5%	Male, 46.1% Female, 53.9%
Race ratio	Black or African American, 10.6% Unknown, 5.6% Hispanic or Latino, 22.0% Asian, 6.2% White, 54.8% American Indian and Alaska Native, 0.8%	Black or African American, 14.4% Unknown, 5.4% Hispanic or Latino, 18.0% Asian, 6.4% White, 55.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between consumer relations representative and telesales representative duties and responsibilities

Consumer relations representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Provide information about Cabela's products from company website.

Telesales representative example responsibilities.

Contact medicare eligible recipients to sell medicare advantage plans through in-home meetings, community seminars and direct telesales.
Exceed expectations in cross-selling and upselling on all inbound and outbound calls.
Solicit cross-selling and upselling opportunities to new prospects and current customers.
Upgrade current customers who have Comcast services through outbound telephone solicitation.
Counter customer objections by remaining knowledgeable of Comcast and its competitor's services and initiatives.
Demonstrate superb organizational and multitasking abilities

Consumer relations representative vs telesales representative skills

Common consumer relations representative skills

Inbound Calls, 17%
Customer Complaints, 14%
Quality Customer Service, 10%
Conflict Resolution, 8%
Consumer Contacts, 5%
Customer Issues, 4%

Common telesales representative skills

Customer Service, 17%
Inbound Calls, 9%
Lead Generation, 8%
Closes Sales, 7%
Customer Interaction, 7%
Telemarketing, 6%

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Consumer Relations Representative
Consumer Relations Representative vs Telesales Representative

Updated January 8, 2025

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