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The differences between custom project managers and customer success managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer success manager has an average salary of $93,820, which is higher than the $93,273 average annual salary of a custom project manager.
The top three skills for a custom project manager include project management, customer project and external resources. The most important skills for a customer success manager are client facing, cloud, and account management.
| Custom Project Manager | Customer Success Manager | |
| Yearly salary | $93,273 | $93,820 |
| Hourly rate | $44.84 | $45.11 |
| Growth rate | - | 5% |
| Number of jobs | 158,427 | 95,053 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 71% | Bachelor's Degree, 78% |
| Average age | 47 | 46 |
| Years of experience | - | 8 |
A custom project manager is responsible for leading the team in project management procedures from its conceptualization to final deliverables. Project managers analyze business requirements and specifications to identify and create costs forecasting, identify resources to be used, and determine the duration of completion. They strategize effective techniques to enhance the output's quality, perform quality control analysis, and modify plans as needed. A custom project manager must have excellent communication and leadership skills, most especially in guiding the team to their maximum productivity and efficiency.
A customer success manager works to understand repeat customers and prioritize their long-term needs. Primarily, they manage the customer relationship and give them prompt value propositions. They act as mentors to customers by educating them about the sales process and ensure efficient transaction processing. Their tasks include advocating for the company, onboarding customers to the products, follow-up on renewals, and encouraging cross-sells and upsells. Additionally, they build relationships with the customer and the support team as well as advocating customers' needs.
Custom project managers and customer success managers have different pay scales, as shown below.
| Custom Project Manager | Customer Success Manager | |
| Average salary | $93,273 | $93,820 |
| Salary range | Between $72,000 And $119,000 | Between $61,000 And $142,000 |
| Highest paying City | San Francisco, CA | Redwood City, CA |
| Highest paying state | Rhode Island | California |
| Best paying company | VMware | |
| Best paying industry | Telecommunication | Technology |
There are a few differences between a custom project manager and a customer success manager in terms of educational background:
| Custom Project Manager | Customer Success Manager | |
| Most common degree | Bachelor's Degree, 71% | Bachelor's Degree, 78% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between custom project managers' and customer success managers' demographics:
| Custom Project Manager | Customer Success Manager | |
| Average age | 47 | 46 |
| Gender ratio | Male, 61.0% Female, 39.0% | Male, 54.9% Female, 45.1% |
| Race ratio | Black or African American, 7.5% Unknown, 4.7% Hispanic or Latino, 12.6% Asian, 8.9% White, 65.6% American Indian and Alaska Native, 0.7% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 10% | 7% |