Customer engagement specialist vs certified medical technician

Differences between customer engagement specialist and certified medical technician duties and responsibilities

Customer engagement specialist example responsibilities.

• Assist with Medicare and Medicaid members in regards to their medication and health care assessments.
• Maintain strict patient and physician confidentiality through HIPAA.
• Ensure consistent verification of all demographic, and HIPAA.
• Provide accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
• Maintain and create in-deth records for board reports and update them to be present in weekly PowerPoint presentations.
• Maintain positive professional relationships with patients, and partnering agencies.
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Certified medical technician example responsibilities.

• Maintain the cleanliness of storage areas, trays, centrifuges, refrigerators, freezers and work area.
• Administer medications to patients according to their medication record as scheduled, as needed according to physician orders.
• Perform laboratory test and procedures in areas including chemistry, hematology, urinalysis, coagulation, serology, and bacteriology.
• Perform first aid and apply CPR when necessary.
• Perform first aid or CPR during medical emergencies until paramedics arrive.
• Assist the residents in their ADL needs and prepare their meals.
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