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Customer engagement specialist vs customer retention specialist

The differences between customer engagement specialists and customer retention specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer engagement specialist and a customer retention specialist. Additionally, a customer engagement specialist has an average salary of $41,014, which is higher than the $33,422 average annual salary of a customer retention specialist.

The top three skills for a customer engagement specialist include brand awareness, wine and customer service. The most important skills for a customer retention specialist are customer service, inbound calls, and outbound calls.

Customer engagement specialist vs customer retention specialist overview

Customer Engagement SpecialistCustomer Retention Specialist
Yearly salary$41,014$33,422
Hourly rate$19.72$16.07
Growth rate-4%-4%
Number of jobs217,031204,538
Job satisfaction--
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 40%
Average age4040
Years of experience1212

Customer engagement specialist vs customer retention specialist salary

Customer engagement specialists and customer retention specialists have different pay scales, as shown below.

Customer Engagement SpecialistCustomer Retention Specialist
Average salary$41,014$33,422
Salary rangeBetween $25,000 And $64,000Between $26,000 And $42,000
Highest paying CityWashington, DC-
Highest paying stateMassachusetts-
Best paying companyNVIDIA-
Best paying industryHealth Care-

Differences between customer engagement specialist and customer retention specialist education

There are a few differences between a customer engagement specialist and a customer retention specialist in terms of educational background:

Customer Engagement SpecialistCustomer Retention Specialist
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 40%
Most common majorBusinessBusiness
Most common college--

Customer engagement specialist vs customer retention specialist demographics

Here are the differences between customer engagement specialists' and customer retention specialists' demographics:

Customer Engagement SpecialistCustomer Retention Specialist
Average age4040
Gender ratioMale, 32.7% Female, 67.3%Male, 42.4% Female, 57.6%
Race ratioBlack or African American, 10.7% Unknown, 5.0% Hispanic or Latino, 18.4% Asian, 6.1% White, 59.2% American Indian and Alaska Native, 0.6%Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 6.3% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between customer engagement specialist and customer retention specialist duties and responsibilities

Customer engagement specialist example responsibilities.

  • Assist with Medicare and Medicaid members in regards to their medication and health care assessments.
  • Maintain strict patient and physician confidentiality through HIPAA.
  • Ensure consistent verification of all demographic, and HIPAA.
  • Provide accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
  • Maintain and create in-deth records for board reports and update them to be present in weekly PowerPoint presentations.
  • Maintain positive professional relationships with patients, and partnering agencies.
    • Show more

Customer retention specialist example responsibilities.

  • Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
  • Demonstrate superb organizational and multitasking abilities
  • Demonstrate superb organizational and multitasking abilities

Customer engagement specialist vs customer retention specialist skills

Common customer engagement specialist skills
  • Brand Awareness, 55%
  • Wine, 8%
  • Customer Service, 5%
  • Customer Satisfaction, 5%
  • Customer Accounts, 3%
  • Patients, 2%
Common customer retention specialist skills
  • Customer Service, 20%
  • Inbound Calls, 12%
  • Outbound Calls, 9%
  • Customer Satisfaction, 5%
  • Customer Complaints, 5%
  • Customer Accounts, 5%

Customer Engagement Specialist vs. similar jobs

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Updated January 8, 2025

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