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The differences between customer relationship specialists and center specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relationship specialist and a center specialist. Additionally, a customer relationship specialist has an average salary of $65,947, which is higher than the $33,648 average annual salary of a center specialist.
The top three skills for a customer relationship specialist include CRM, salesforce and digital marketing. The most important skills for a center specialist are patients, customer service, and necessary paperwork.
A customer relationship specialist is responsible for providing the highest quality services for the customers by responding to their inquiries and concerns and resolving their complaints. Customer relationship specialists document calls, update the account information of the customers on the database, and coordinate with the sales team in developing promotional techniques to sell goods and services for the customers. These specialists process orders, post payments, and confirm details with the customers. A customer relationship specialist must have excellent communication and organizational skills, especially in achieving customer satisfaction for business goals and objectives.
A call center specialist is an individual who interacts with customers over the phone to ensure smooth transactions and answer customer queries. Call center specialists provide customer service through the phone and handle complaints under the company's guidance and with professionalism and courtesy. They must verify the information for incoming orders and enter them into the database with accuracy. Call center specialists should maintain the call center database and must regularly update the contact log. They must also report malfunctioning equipment and software to their supervisors.
Customer relationship specialists and center specialists have different pay scales, as shown below.
| Customer Relationship Specialist | Center Specialist | |
| Average salary | $65,947 | $33,648 |
| Salary range | Between $39,000 And $108,000 | Between $24,000 And $46,000 |
| Highest paying City | Washington, DC | Boston, MA |
| Highest paying state | North Carolina | New Hampshire |
| Best paying company | Pace University | BP America Inc |
| Best paying industry | - | Finance |
There are a few differences between a customer relationship specialist and a center specialist in terms of educational background:
| Customer Relationship Specialist | Center Specialist | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 47% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer relationship specialists' and center specialists' demographics:
| Customer Relationship Specialist | Center Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 37.7% Female, 62.3% | Male, 46.4% Female, 53.6% |
| Race ratio | Black or African American, 12.4% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.8% White, 54.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.2% Hispanic or Latino, 20.0% Asian, 7.1% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |