Customer relationship specialist vs customer engagement specialist

Differences between customer relationship specialist and customer engagement specialist duties and responsibilities

Customer relationship specialist example responsibilities.

• Used deductive reasoning, decision-making, and CRM technology to appropriately manage customer accounts and facilitate customer retention.
• Used SQL to generate customize reports.
• Clarify Georgia Medicaid policies and procedures to members and providers.
• Advise what items are need to complete Georgia Medicaid enrollment package.
• Used SQL to export data from older dates to do analysis, spot trends and forecast.
• Provide information to clients and help maintain FSA, HSA, HIA, and HRA accounts.
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Customer engagement specialist example responsibilities.

• Assist with Medicare and Medicaid members in regards to their medication and health care assessments.
• Maintain strict patient and physician confidentiality through HIPAA.
• Ensure consistent verification of all demographic, and HIPAA.
• Provide accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
• Maintain and create in-deth records for board reports and update them to be present in weekly PowerPoint presentations.
• Maintain positive professional relationships with patients, and partnering agencies.
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