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The differences between customer relationship specialists and customer relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relationship specialist and a customer relations specialist. Additionally, a customer relationship specialist has an average salary of $65,947, which is higher than the $37,827 average annual salary of a customer relations specialist.
The top three skills for a customer relationship specialist include CRM, salesforce and digital marketing. The most important skills for a customer relations specialist are customer relations, data entry, and work ethic.
A customer relationship specialist is responsible for providing the highest quality services for the customers by responding to their inquiries and concerns and resolving their complaints. Customer relationship specialists document calls, update the account information of the customers on the database, and coordinate with the sales team in developing promotional techniques to sell goods and services for the customers. These specialists process orders, post payments, and confirm details with the customers. A customer relationship specialist must have excellent communication and organizational skills, especially in achieving customer satisfaction for business goals and objectives.
A customer relations specialist is responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's goods and services. Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely. They may also sell new products and services to the clients, demonstrating features and usability, processing orders, and confirming delivery details. A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.
Customer relationship specialists and customer relations specialists have different pay scales, as shown below.
| Customer Relationship Specialist | Customer Relations Specialist | |
| Average salary | $65,947 | $37,827 |
| Salary range | Between $39,000 And $108,000 | Between $27,000 And $52,000 |
| Highest paying City | Washington, DC | Columbia, MD |
| Highest paying state | North Carolina | Massachusetts |
| Best paying company | Pace University | Deloitte |
| Best paying industry | - | Automotive |
There are a few differences between a customer relationship specialist and a customer relations specialist in terms of educational background:
| Customer Relationship Specialist | Customer Relations Specialist | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer relationship specialists' and customer relations specialists' demographics:
| Customer Relationship Specialist | Customer Relations Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 37.7% Female, 62.3% | Male, 31.8% Female, 68.2% |
| Race ratio | Black or African American, 12.4% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.8% White, 54.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.5% Asian, 7.5% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |