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Customer relationship specialist vs customer retention specialist

The differences between customer relationship specialists and customer retention specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relationship specialist and a customer retention specialist. Additionally, a customer relationship specialist has an average salary of $65,947, which is higher than the $33,422 average annual salary of a customer retention specialist.

The top three skills for a customer relationship specialist include CRM, salesforce and digital marketing. The most important skills for a customer retention specialist are customer service, inbound calls, and outbound calls.

Customer relationship specialist vs customer retention specialist overview

Customer Relationship SpecialistCustomer Retention Specialist
Yearly salary$65,947$33,422
Hourly rate$31.71$16.07
Growth rate-4%-4%
Number of jobs213,115204,538
Job satisfaction--
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 40%
Average age4040
Years of experience1212

Customer relationship specialist vs customer retention specialist salary

Customer relationship specialists and customer retention specialists have different pay scales, as shown below.

Customer Relationship SpecialistCustomer Retention Specialist
Average salary$65,947$33,422
Salary rangeBetween $39,000 And $108,000Between $26,000 And $42,000
Highest paying CityWashington, DC-
Highest paying stateNorth Carolina-
Best paying companyPace University-
Best paying industry--

Differences between customer relationship specialist and customer retention specialist education

There are a few differences between a customer relationship specialist and a customer retention specialist in terms of educational background:

Customer Relationship SpecialistCustomer Retention Specialist
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 40%
Most common majorBusinessBusiness
Most common college--

Customer relationship specialist vs customer retention specialist demographics

Here are the differences between customer relationship specialists' and customer retention specialists' demographics:

Customer Relationship SpecialistCustomer Retention Specialist
Average age4040
Gender ratioMale, 37.7% Female, 62.3%Male, 42.4% Female, 57.6%
Race ratioBlack or African American, 12.4% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.8% White, 54.1% American Indian and Alaska Native, 0.7%Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 6.3% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between customer relationship specialist and customer retention specialist duties and responsibilities

Customer relationship specialist example responsibilities.

  • Used deductive reasoning, decision-making, and CRM technology to appropriately manage customer accounts and facilitate customer retention.
  • Used SQL to generate customize reports.
  • Clarify Georgia Medicaid policies and procedures to members and providers.
  • Advise what items are need to complete Georgia Medicaid enrollment package.
  • Used SQL to export data from older dates to do analysis, spot trends and forecast.
  • Provide information to clients and help maintain FSA, HSA, HIA, and HRA accounts.
    • Show more

Customer retention specialist example responsibilities.

  • Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
  • Demonstrate superb organizational and multitasking abilities
  • Demonstrate superb organizational and multitasking abilities

Customer relationship specialist vs customer retention specialist skills

Common customer relationship specialist skills
  • CRM, 19%
  • Salesforce, 8%
  • Digital Marketing, 7%
  • Customer Relationships, 6%
  • Email Marketing, 6%
  • Excellent Interpersonal, 4%
Common customer retention specialist skills
  • Customer Service, 20%
  • Inbound Calls, 12%
  • Outbound Calls, 9%
  • Customer Satisfaction, 5%
  • Customer Complaints, 5%
  • Customer Accounts, 5%

Customer Relationship Specialist vs. similar jobs

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Updated January 8, 2025

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