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The differences between customer relationship specialists and resolution specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relationship specialist and a resolution specialist. Additionally, a customer relationship specialist has an average salary of $65,947, which is higher than the $38,984 average annual salary of a resolution specialist.
The top three skills for a customer relationship specialist include CRM, salesforce and digital marketing. The most important skills for a resolution specialist are patients, phone calls, and appeals.
A customer relationship specialist is responsible for providing the highest quality services for the customers by responding to their inquiries and concerns and resolving their complaints. Customer relationship specialists document calls, update the account information of the customers on the database, and coordinate with the sales team in developing promotional techniques to sell goods and services for the customers. These specialists process orders, post payments, and confirm details with the customers. A customer relationship specialist must have excellent communication and organizational skills, especially in achieving customer satisfaction for business goals and objectives.
A Resolution Specialist is responsible for investigating claims and analyzing supporting documents to resolve complaints. Resolution Specialists may work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies. They conduct cross-examinations, administer negotiations, and discuss processes with the clients for high-level violations. A Resolution Specialist must have excellent communication and organizational skills, especially in representing the client and the company and coming up with the resolution that would work for both's best interests.
Customer relationship specialists and resolution specialists have different pay scales, as shown below.
| Customer Relationship Specialist | Resolution Specialist | |
| Average salary | $65,947 | $38,984 |
| Salary range | Between $39,000 And $108,000 | Between $26,000 And $57,000 |
| Highest paying City | Washington, DC | Ewing, NJ |
| Highest paying state | North Carolina | Connecticut |
| Best paying company | Pace University | IBM |
| Best paying industry | - | Finance |
There are a few differences between a customer relationship specialist and a resolution specialist in terms of educational background:
| Customer Relationship Specialist | Resolution Specialist | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer relationship specialists' and resolution specialists' demographics:
| Customer Relationship Specialist | Resolution Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 37.7% Female, 62.3% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 12.4% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.8% White, 54.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |