Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer relationship specialists and senior customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relationship specialist and a senior customer service specialist. Additionally, a customer relationship specialist has an average salary of $65,947, which is higher than the $35,466 average annual salary of a senior customer service specialist.
The top three skills for a customer relationship specialist include CRM, salesforce and digital marketing. The most important skills for a senior customer service specialist are client facing, customer support, and inbound calls.
A customer relationship specialist is responsible for providing the highest quality services for the customers by responding to their inquiries and concerns and resolving their complaints. Customer relationship specialists document calls, update the account information of the customers on the database, and coordinate with the sales team in developing promotional techniques to sell goods and services for the customers. These specialists process orders, post payments, and confirm details with the customers. A customer relationship specialist must have excellent communication and organizational skills, especially in achieving customer satisfaction for business goals and objectives.
Senior Customer Service Specialists perform directly around customers in a company. They are typically needed to answer customers' requests, respond to an inquiry, and resolve issues and complaints. Their duties may include data entry, file keeping, and general paperwork. Also, they supervise some representatives, monitor their progress, and serve as their mentors. Candidates for the position must have strong communication skills, analytical, and computer savvy. Additionally, they must possess relevant experience as a junior customer service representative and have excellent leadership skills.
Customer relationship specialists and senior customer service specialists have different pay scales, as shown below.
| Customer Relationship Specialist | Senior Customer Service Specialist | |
| Average salary | $65,947 | $35,466 |
| Salary range | Between $39,000 And $108,000 | Between $29,000 And $41,000 |
| Highest paying City | Washington, DC | - |
| Highest paying state | North Carolina | - |
| Best paying company | Pace University | - |
| Best paying industry | - | - |
There are a few differences between a customer relationship specialist and a senior customer service specialist in terms of educational background:
| Customer Relationship Specialist | Senior Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer relationship specialists' and senior customer service specialists' demographics:
| Customer Relationship Specialist | Senior Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 37.7% Female, 62.3% | Male, 30.7% Female, 69.3% |
| Race ratio | Black or African American, 12.4% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.8% White, 54.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 19.8% Asian, 7.6% White, 55.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |