Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer relationship specialists and service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer relationship specialist and a service specialist. Additionally, a customer relationship specialist has an average salary of $65,947, which is higher than the $44,150 average annual salary of a service specialist.
The top three skills for a customer relationship specialist include CRM, salesforce and digital marketing. The most important skills for a service specialist are patients, social work, and criminal justice.
A customer relationship specialist is responsible for providing the highest quality services for the customers by responding to their inquiries and concerns and resolving their complaints. Customer relationship specialists document calls, update the account information of the customers on the database, and coordinate with the sales team in developing promotional techniques to sell goods and services for the customers. These specialists process orders, post payments, and confirm details with the customers. A customer relationship specialist must have excellent communication and organizational skills, especially in achieving customer satisfaction for business goals and objectives.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
Customer relationship specialists and service specialists have different pay scales, as shown below.
| Customer Relationship Specialist | Service Specialist | |
| Average salary | $65,947 | $44,150 |
| Salary range | Between $39,000 And $108,000 | Between $27,000 And $71,000 |
| Highest paying City | Washington, DC | Boston, MA |
| Highest paying state | North Carolina | Massachusetts |
| Best paying company | Pace University | Ropes & Gray |
| Best paying industry | - | Technology |
There are a few differences between a customer relationship specialist and a service specialist in terms of educational background:
| Customer Relationship Specialist | Service Specialist | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer relationship specialists' and service specialists' demographics:
| Customer Relationship Specialist | Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 37.7% Female, 62.3% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 12.4% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.8% White, 54.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |