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The differences between customer resolution specialists and customer care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer resolution specialist and a customer care specialist. Additionally, a customer resolution specialist has an average salary of $36,509, which is higher than the $32,427 average annual salary of a customer care specialist.
The top three skills for a customer resolution specialist include customer complaints, customer inquiries and billing issues. The most important skills for a customer care specialist are customer care, customer service, and outbound calls.
| Customer Resolution Specialist | Customer Care Specialist | |
| Yearly salary | $36,509 | $32,427 |
| Hourly rate | $17.55 | $15.59 |
| Growth rate | -4% | -4% |
| Number of jobs | 198,209 | 260,027 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer resolution specialist works to resolve account issues and escalate unresolved complaints to management. Although their duties depend upon their industry or organization of employment, they are usually responsible for conducting market research and analysis to develop plans and solutions, coordinating with vendors and distributors, processing documents, maintaining records of all transactions, and monitoring progress to ensure efficiency and client satisfaction. Additionally, as a customer resolution specialist, it is essential to keep a transparent communication line with other team members.
A customer care specialist is responsible for assisting the customers with their inquiries and concerns regarding the goods and services offered by the organization. A customer care specialist must be detail-oriented, as well as have excellent communication and time-management skills in responding to the customers' needs while documenting the processes on a specific computer program. Customer care specialists are responsible for processing payments, replacing defective items, and initiating refunds as needed. They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
Customer resolution specialists and customer care specialists have different pay scales, as shown below.
| Customer Resolution Specialist | Customer Care Specialist | |
| Average salary | $36,509 | $32,427 |
| Salary range | Between $28,000 And $47,000 | Between $26,000 And $39,000 |
| Highest paying City | Portland, OR | Grand Forks, ND |
| Highest paying state | Alaska | Hawaii |
| Best paying company | National General Insurance | Axogen |
| Best paying industry | Finance | Insurance |
There are a few differences between a customer resolution specialist and a customer care specialist in terms of educational background:
| Customer Resolution Specialist | Customer Care Specialist | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer resolution specialists' and customer care specialists' demographics:
| Customer Resolution Specialist | Customer Care Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.8% Female, 65.2% | Male, 30.2% Female, 69.8% |
| Race ratio | Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 17.0% Asian, 6.2% White, 60.4% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.1% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |