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Customer Service Representative
Aegis Worldwide 4.2
Customer service representative job in North Aurora, IL
We are seeking a CustomerServiceRepresentative to join a tenured, collaborative organization that is actively developing its next generation of leadership. This is a hands-on, tactical role focused on order entry, customer communication, and cross-functional coordination. The position supports the CustomerService Lead and plays a key role in ensuring a smooth customer experience from order placement through delivery.
Key Responsibilities
Communicate with customers via phone and email to respond to inquiries, place orders, and provide order updates
Accurately enter and maintain customer orders, POs, and data in order entry systems
Track orders through manufacturing and delivery; proactively update customers and internal teams
Partner cross-functionally with Operations, Engineering, Sales, and Shipping to resolve customer issues
Escalate issues as appropriate and follow standard operating procedures
Develop and maintain working knowledge of company products and services
Qualifications
2-3 years of customerservice or inside sales experience
Candidates with ~1 year of experience will be considered if coming from a manufacturing environment
Manufacturing experience preferred; open to blue-collar environments such as warehousing or logistics
Strong computer skills with experience in order entry, POs, and basic production/forecast planning concepts
Comfortable spending a significant portion of the day working on a computer and managing data
Nice to Have
Associate's or Bachelor's degree (not required)
Experience handling and de-escalating frustrated customers
Inside sales experience or interest in growing into an inside sales role
Why This Role
This is a strong long-term opportunity within a stable organization that values tenure, training, and internal growth. The right candidate will have the chance to build a challenging and rewarding career as the company continues to invest in emerging leadership.
Small-company atmosphere (≈ 80 total employees; ~20 office staff) with the backing of a larger organization - meaning you'll get autonomy without bureaucracy.
Leadership is focused on growth and innovation: this group is looking for “new blood” - energetic, ambitious individuals who want to build a career path, not just fill a seat.
Real potential for career advancement: start in customerservice - evolve into inside sales, and possibly into broader management roles as leadership retires in the next 2-5 years.
If you're energized by customer interaction, order management, and the opportunity to grow into sales and beyond - and you want to help shape the future of a stable, growing manufacturing business - we want to hear from you.
$27k-32k yearly est. 5d ago
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Customer Success Associate
Imperium Dynamics 4.0
Customer service representative job in Chicago, IL
Job Title: Customer Success Associate (Microsoft Business Applications)
Employment Type: Full-Time
About the Role:
We are looking for a highly collaborative and communicative Customer Success Associate to join our team in downtown Chicago. In this role, you will work closely with the Microsoft team to understand customer business challenges and help propose tailored solutions within the Microsoft Business Applications platform (e.g., Dynamics 365, Power Platform).
You'll report to one of our Customer Success Managers and play a key role in ensuring a smooth customer onboarding experience, coordinating internal and external stakeholders, and driving customer satisfaction through a proactive and solution-oriented approach. This is an in-person role, and your presence at our Millennium Park Loop office will help foster a high level of collaboration with colleagues and partners.
Key Responsibilities:
Partner with Microsoft sales and success teams to understand customer goals and business pain points and drive more net new engagements to Imperium
Own the sales and onboarding journey for new customers, ensuring a seamless transition from sales to delivery
Collaborate with technical, solution, and marketing teams to propose solutions using Microsoft Business Applications
Serve as the first point of contact for customers, building trust and long-term relationships
Track progress, follow up on action items, and ensure timelines and quotas are met
Identify opportunities to expand value and engagement within existing accounts
Contribute to the improvement of our customer success playbook and onboarding processes
What We're Looking For:
Strong interpersonal and communication skills - both verbal and written
A background in sales or customer-facing roles (preferably within tech or SaaS)
Experience or familiarity with Microsoft Business Applications (Dynamics 365, Power Platform, etc.) is a plus
A team-oriented mindset with a passion for solving customer problems
Organized, detail-oriented, and capable of managing multiple priorities
Bachelor's degree or equivalent experience preferred
Why Join Us?
Work at the intersection of customer success and cutting-edge technology
Collaborate directly with Microsoft and enterprise-level customers
Commission and performance-based incentives
Comprehensive benefits package (medical, dental, vision, 401(k), PTO)
Be part of a fast-paced, mission-driven team in a prime downtown Chicago location
Opportunities for growth and development in the Microsoft ecosystem
$36k-42k yearly est. 1d ago
Customer Service Agent
Corporate Resources of Illinois
Customer service representative job in Hoffman Estates, IL
Job Title: CustomerService Agent
Position Type: Full-Time, Monday - Friday 9am - 5pm
Pay Rate: $23.00 - $25.00 per hour
Reports To: Inside Sales Team Lead; Sales & CustomerService Manager
Job Summary
The CustomerService Agent provides high-quality customer support and inside sales assistance in a fast-paced office environment. This role is responsible for accurately processing orders, supporting customer inquiries, and contributing to sales efforts through effective phone communication and product recommendations. The ideal candidate is reliable, detail-oriented, and customer-focused, with strong communication and organizational skills.
Key Responsibilities
Provide courteous, professional customerservice to customers, vendors, and internal team members.
Handle inbound and outbound phone calls to identify customer needs, recommend products, and close sales (low call volume, 20 CPD).
Accurately enter and process sales orders, purchase orders, packing lists, and related documentation in front-end and back-end systems.
Ensure data accuracy, correct pricing, and proper product selection.
Navigate multiple systems and tools to research inquiries and complete transactions efficiently.
Maintain consistent attendance and adherence to assigned schedules.
Collaborate effectively with team members while maintaining a positive, professional attitude.
Support company standards for service quality, ethics, and performance.
Required Qualifications
2-5 years of solid office-based customerservice experience.
Strong verbal and written communication skills with proper grammar and professional tone.
Proven attention to detail and commitment to accuracy.
Ability to multitask, stay organized, and solve problems efficiently.
Proficiency in Microsoft Office and the ability to quickly learn proprietary systems.
Comfort with phone-based sales and customer engagement.
Preferred Qualifications
Prior experience in HVAC, industrial, or distribution environments (preferred but not required).
Experience working in a fast-paced, customer-focused office setting.
Core Competencies
Punctuality and reliability
Customerservice excellence
Order processing accuracy
Resourcefulness and system navigation
Team collaboration and professionalism
Corporate Resources, on behalf of our client located in Hoffman Estates, IL, is hiring for a full-time, permanent CustomerService Agent.
$23-25 hourly 2d ago
Customer Service Specialist
Hunter Hamilton 4.6
Customer service representative job in Lisle, IL
We have multiple openings for CustomerServiceRepresentatives to join our growing team! If you're someone that believes in the positive impact of continuing education and wants to help ensure colleagues and students are compliant with their healthcare benefit documents, this might be the career for you!
This position is primarily responsible for coordinating and maintaining student and faculty healthcare requirements records for all University programs.
Schedule: Mon-Fri 8am-5pm CST schedule
Pay: The starting pay range will be between $19-20/hr and we promote career progression opportunities
Work Model: Hybrid (Mon-Thurs in-office, Fridays remote)
Employee Benefits: We offer weekly pay, medical insurance, dental insurance, vision insurance, life insurance, 401k, short-term disability, employee discounts, career advancement opportunities, and so much more!
Day in the Life:
Communicate with students and faculty via inbound phone calls regarding status of compliance documents
Review/approve/reject compliance documents and advise on overall compliance
Meet and exceed expected service level agreements and key performance indicators for individual and team goals
Communicate professionally in a written format via cases with students and faculty regarding compliance questions
Enter data into internal systems regarding dates and results of student screenings
Review Health Insurance auto enrollment errors, cost discrepancies, and resolve issues surrounding student health insurance
Update job aides and process documents
Review flagged screenings, determine next steps for students, and send disclosure documents via DocuSign
Keys to Success:
Minimum 3 years customerservice experience with a focus on customer satisfaction and one-contact resolution required
1-3 years equivalent experience working in an educational institution is a plus
Excellent verbal & written communication skills with the ability to professionally interact with students and colleagues at varying professional levels
Ability to successfully balance multiple tasks simultaneously with competing deadlines
Ability to take ownership from start to completion, and meet deliverables of assigned tasks and projects in a timely manner
Proficiency with Microsoft Office Suite programs including Word, Outlook, PowerPoint and Excel
Strong problem-solving and analytical skills required
Healthcare experience/medical terminology with basic knowledge of immunizations is a plus
$19-20 hourly 5d ago
Customer Service Representative
North Bridge Staffing Group
Customer service representative job in Chicago, IL
Exciting new CustomerServiceRepresentative opening with a well-established Non-profit Organization located in the River North neighborhood.
Hybrid schedule, 2/3-days a week in office.
Temporary: ASAP through end of the year
$20-$22/hour based on experience
Job description
We are looking for a customer-oriented servicerepresentative. A customerservicerepresentative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities
Make outbound membership renewal calls
Inbound calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Skills
Proven customer support experience or experience as a client servicerepresentative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Schedule
Monday-Friday, 8:30am-5pm
$20-22 hourly 2d ago
IB Associate: Services & Industrials (Chicago)
Piper Sandler & Co 4.8
Customer service representative job in Chicago, IL
A leading investment bank in Chicago is seeking an experienced Investment Banking Associate to join their Services & Industrials team. This role involves financial analysis, M&A execution, and fostering relationships within an inclusive environment. The candidate should have a bachelor's degree and 2+ years of relevant experience. The position offers a competitive salary range of $135,000 - $225,000 with additional incentive compensation.
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$38k-51k yearly est. 5d ago
Personal Lines Customer Service Representative
ÁRachas Group
Customer service representative job in Bartlett, IL
About Us
Founded in 1975, Arachas Group, LLC is an independent insurance and risk management company offering business, employee benefits, and personal solutions to clients of Bartlett, IL, and 44 states across the United States. At Arachas Group, we work as one to focus on the needs of our clients. We have been providing insurance services to our clients for over 40 years. As an independent insurance agency, we have direct contracts with some of the best insurance companies in the industry.
We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. Our professionals are integral in defining our business-delivering results to our clients and driving our company to success. We make it our job to treat them well. We recognize the importance of our employees' health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees' benefit needs. Our benefits package is regularly reviewed and modified to offer those benefits most valuable to both the employee and their family. Our agency understands the importance of focus and dedication and we are looking for a permanent team member who understands delivering superior service is what separates us from the rest. We offer competitive salary, generous benefits, and the option for hybrid work.
Personal Lines CustomerServiceRepresentative
Position Summary
The primary function of this role is to provide exceptional service to clients by assisting with policy inquiries, processing changes, and ensuring client satisfaction across all personal lines insurance products, including auto, home, renters, and umbrella policies.
Responsibilities:
Respond promptly and professionally to client inquiries via phone, email, and in-person.
Process policy changes, endorsements, renewals, cancellations, and billing inquiries.
Educate clients on policy coverage, limits, and options to ensure they have appropriate protection.
Collaborate with insurance carriers to resolve client issues and ensure timely processing of requests.
Maintain accurate and up-to-date client records in the agency management system (Applied Epic).
Identify opportunities to cross-sell or upsell additional personal lines products.
Assist with new business quoting and application processing as needed.
Ensure compliance with all regulatory requirements and internal procedures.
Other duties as assigned.
Qualifications:
High School Diploma or equivalent required; Associate or Bachelor's Degree a plus
Valid and relevant Property & Casualty license within state of business, or willingness to obtain the license within 90 days of employment
1-2 years of experience in personal lines insurance or a customerservice role
Strong knowledge of personal lines insurance products and industry practices
Proficiency in agency management systems (Applied Epic) and Microsoft Office Suite (Word, Excel, Outlook)
Excellent communication, interpersonal, and problem-solving skills
Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment
Ability to pass a criminal background check as permitted by law
Schedule: Monday-Friday, 8:30am-5:00pm
Office Location: 852 W Bartlett Road, Bartlett, IL 60103
Benefits:
Competitive Compensation Commensurate with Experience
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
$29k-38k yearly est. 5d ago
Client Services Representative
Giesecke+Devrient 4.7
Customer service representative job in Bolingbrook, IL
The Client Success Representative is responsible for leading client support across assigned client accounts, ensuring accuracy, speed, and responsiveness at every step of the order lifecycle. Serves as a subject matter expert and key liaison between Sales, Client Success, and Production teams, this role translates client needs into seamless production and delivery. Must excel independently and collaborating cross-functionally to deliver outstanding client experiences.
Manage the end-to-end process of the order lifecycle (PO data entry, confirmation, changes, tracking, and invoicing via ERP system).
Link Client Services/Sales with Operations for daily order processing and updates.
Coordinate across Production, Scheduling, Procurement, Quality, and Shipping teams for accurate and on-time fulfillment.
Maintain and update WIP/dashboards; share timely updates with respective teams.
Follow SOPs, maintain data accuracy and quality standards.
Support Client Service management on client visits, audits, press checks.
Investigate and quickly resolve quality issues with Production/Quality teams.
Provide team backup; train on SAP and other tools.
Qualifications:
Bachelor's degree in Business Administration or related field required.
Minimum 5 years of experience in a similar or related client-facing role.
Order management experience in a Manufacturing, Printing, Financial, or related environment.
Advanced working knowledge of end-to-end client order processes across varying client types.
Strong organization, planning, and multitasking skills with high attention to detail.
Excellent written and verbal communication skills; professional and client-oriented demeanor.
Self-motivated, proactive and team-oriented, with a proactive and collaborative approach to meeting client expectations and deadlines.
ERP experience required with respect to order processing, inventory management, status monitoring and receiving; SAP strongly preferred.
Proficient in Microsoft Office (Word, Excel, Outlook, Teams); experience in digital file navigation and document handling.
Experience in the card, payment or printing industries strongly preferred.
The above job description is meant to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
BENEFITS INCLUDE
Medical (PPO and HDHP with HSA), dental, Vision, PTO, paid holidays, 401k with employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance and more.
$40k-52k yearly est. 2d ago
Customer Support Specialist
Opteon USA
Customer service representative job in Chicago, IL
We are currently seeking a meticulous and highly motivated Customer Support Specialist to join our AMC Operations team. This role offers a unique opportunity for personal and professional growth, as you will be challenged to deliver industry-leading customerservice and contribute to continuous process improvement.
Responsibilities:
Develop lasting relationships with clients and appraisers
Strong, detailed, and respectful communication required to understand and meet the needs of clients and the Customer Support Team
Handling challenging client requests and questions as needed with a positive and effective approach
Ability to have challenging conversations with appraisers and Customers, while keeping the end goal of meeting client needs in mind
Effectively managing emails, providing clear and timely responses
Reviewing order details and resolving any conflicts, discrepancies, or errors
Identifying efficiencies in the workflow and providing suggestions to the management team
Managing a queue-based workload that requires quick decision making, prompt communication and ability to move orders through statuses in a timely manner
Reviewing order details with the ability to identify mistakes
Ensuring new orders are assigned efficiently with the highest level of quality and diligence.
Utilizing established policies and industry guidelines/procedures to ensure efficient workflow
Managing risk by ensuring no information, documentation, or commentary is used causing AIR or USPAP violations
Working independently and as a team to achieve goals and meet company expectations
Seeking opportunities to expand knowledge of the appraisal and real estate industry
Supporting a continuous improvement environment and providing suggestions or shared ideas to improve procedures and/or policies
Meeting or exceeding specific departmental and personal goals.
Exceptional customerservice when answering phones and meeting SLA's.
Skills you'll need:
Comfortable in a high-production environment
Immaculate interpersonal communication skills
Experience in the Appraisal business (minimum 2 years)
Proficient experience with Microsoft Office
Experience in continuous process improvement and proactive problem-solving
Ability to work effectively in a fast-paced, team-oriented environment
Nice to have:
USPAP Certification
Located local to Rosemont, IL or Toledo, OH (Hybrid work schedule)
Benefits:
Medical, Dental, Vision, Life
401(k)
Hybrid work environment
Competitive PTO and Sick leave
About Us:
We are a high-energy, collaborative company that is revolutionizing the real estate appraisal industry in the United States. We value flexibility, dedication, and humility, and we are committed to working together to achieve our goals. If you're looking for a challenging and rewarding opportunity to grow your skills and make a real impact, we encourage you to apply.
$32k-49k yearly est. 3d ago
Patient Service Representative & Insurance Verifier - Per Diem - Rehab Services
Endeavor Health 3.9
Customer service representative job in Elmhurst, IL
Hourly Pay Range: $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Patient Service Rep/Insurance Verification
Floating Outpatient Locations : Elmhurst Center for Health site, Addison, Lombard, and 429 York Rd, Elmhurst
Per Diem/PRN
Hours: As needed for PTO coverage at floating locations
Weekends: Required to work every Saturday from 7:30am to 11:30am.
What you will do:
Under general supervision and according to established policies and procedures, responsible for providing pre-registrations, registrations, order management, charge capture, cash collection functions and medical information systems. Collecting, analyzing and recording demographic, insurance/financial and clinical data from multiple sources and obtains other information and signatures necessary for the above processes. Screening for third-party eligibility and entering medical necessity coding to ensure accurate payment is secured. Ensuring the needs of patients and their families are met and that they understand the hospital's revenue cycle expectations, including resolution of personal liabilities through various payment options. Contacting third party payers for verification of benefits and satisfaction of pre-certification requirement for services. Coordinating with physician offices on financial, coding, surgical scheduling processes, coordination of insurance benefits. Ensuring compliance with payer requirements and correctness of registration.
What you will need:
Education: High School Diploma or GED
Experience:
One year of registration, scheduling, patient accounts, cash collections or customerservice experience in a healthcare setting.
Knowledge of health insurances, medical terminology and anatomy.
Strong data entry and keyboarding skills.
Knowledge of Microsoft Office Suite.
Unique or Preferred Skills: Bilingual skills
Benefits (For full time or part time positions):
Premium pay such as shift, on call, holiday and more based on an employee's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Career Pathways to Promote Professional Growth and Development
Various Medical, Dental, Pet and Vision options
Tuition Reimbursement
Free Parking
Wellness Program Savings Plan
Health Savings Account Options
Retirement Options with Company Match
Paid Time Off and Holiday Pay
Community Involvement Opportunities
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties.
Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit ********************** .
When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website ( ********************** ) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
$19.9-28.8 hourly 5d ago
Inside Sales, Technical Customer Support Representative (Electric Motors)
Dreisilker Electric Motors Inc. 3.4
Customer service representative job in Glen Ellyn, IL
We are seeking a dedicated and customer-focused Electrical Motor CustomerService Specialist to join our dynamic team. In this role, you will play a vital part in assisting customers with their electric motor needs, including sales, service, and repair. Your collaborative approach and technical knowledge will help ensure our customers receive exceptional support and solutions.
Key Responsibilities:
- Assist customers with inquiries related to electric motors, including sales, service, and repair needs
- Collaborate closely with the outside sales team to understand customer requirements and provide technical support
- Coordinate with shop personnel to facilitate motor repairs and service requests
- Provide technical guidance and product information to customers to help them make informed decisions
- Maintain accurate records of customer interactions and service requests
- Follow up with customers to ensure satisfaction and resolve any ongoing issues
Skills and Qualifications:
- Previous experience in customerservice, technical support, or sales within the electrical or motor industry preferred
- Strong knowledge of electric motors, their applications, and repair processes
- Excellent communication and interpersonal skills
- Ability to work effectively as part of a team and coordinate with multiple departments
- Problem-solving skills and attention to detail
- High school diploma or equivalent; technical certification or relevant training is a plus
Compensation:
$55,000 - $65,000 DOQ
Join our team and be part of a company that values teamwork, technical expertise, and customer satisfaction. We offer opportunities for growth and development in a supportive environment dedicated to excellence.
3-5 yrs. industry experience/knowledge of Electric Motors (foreign and domestic motors and parts)
Proficient with Microsoft office and internet tools
Excellent verbal and written communication skills
A positive "Can Do" attitude is a must
Must be an independent self starter, as well as a team player
Ability to multi-task in a fast paced environment
Compensation details: 55000-65000 Yearly Salary
PI8c7e78f24f76-31181-38930424
$55k-65k yearly 8d ago
CSR & Sales Associate
AGI 4.0
Customer service representative job in Chicago, IL
Are you outgoing, ambitious, and ready to build a career that lets you grow, travel, and earn great money?
At AGI, we're not just hiring - we're developing tomorrow's leaders. Our company helps young professionals build real-world sales, communication, and leadership skills through hands-on customer interaction.
You'll be part of a fun, high-energy team that represents top brands in the field. If you're someone who thrives on face-to-face connections, teamwork, and learning fast, this opportunity is for you. We train you from the ground up, so no prior experience is needed.
Compensation & Benefits
Hourly or Commission-Only Options (depending on experience)
Average Weekly Pay: $800-$1,500
Bonus Incentives: cash prizes, team trips, and contests
Paid Training and continuous mentorship from industry leaders
Career Growth: opportunities to move into leadership or management
Travel Opportunities - regional events, retreats, and conferences
Fun, supportive environment - team nights, networking, and recognition events
Engage with customers to understand their needs and provide tailored solutions.
Represent top brands with professionalism and enthusiasm during face-to-face interactions.
Collaborate with team members to achieve sales targets and enhance customer satisfaction.
Participate in ongoing training sessions to refine your sales and communication skills.
Contribute to a positive team environment by sharing insights and supporting colleagues.
Track and report sales activities and outcomes to ensure transparency and accountability.
Adapt to changing market trends and customer preferences to maintain a competitive edge.
Experience in customerservice or sales is a plus, but not required.
Ability to engage and communicate effectively with diverse customers.
Proven track record of working collaboratively in a team setting.
Strong problem-solving skills to tailor solutions to customer needs.
Willingness to learn and adapt to new sales techniques and market trends.
Ability to maintain professionalism and enthusiasm in face-to-face interactions.
Comfortable with tracking and reporting sales activities for transparency and growth.
$800-1.5k weekly 60d+ ago
Customer Retention Specialist
Mr. Rooter of Cook County
Customer service representative job in Elk Grove Village, IL
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Training & development
Wellness resources
About the Role:
As a Customer Retention Specialist at Mr. Rooter of Cook County, you'll play a vital role in ensuring our customers receive exceptional service and support. Join our passionate team in Elk Grove Village, IL, and help us foster lasting relationships with our clients while contributing to our mission of delivering top-notch plumbing solutions.
Responsibilities:
Engage with customers to address inquiries and resolve issues promptly.
Develop and implement customer retention strategies to enhance satisfaction.
Analyze customer feedback and data to identify trends and opportunities.
Collaborate with team members to create personalized follow-up plans.
Monitor customer interactions to ensure service excellence and compliance.
Maintain accurate records of customer communications and resolutions.
Utilize CRM software to track customer engagement and retention metrics.
Assist in creating customer loyalty programs and promotions.
Maintain a low or no anxiety position
Requirements:
Proven experience in customerservice or retention roles, preferably in the service industry.
Strong communication and interpersonal skills with a customer-centric attitude.
Ability to analyze data and derive actionable insights.
Familiarity with CRM systems and customer engagement tools.
Excellent problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
High school diploma or equivalent; degree in business or related field preferred.
Positive demeanor and a passion for helping others.
Ability to keep the everyday anxious situations at a very low position to remain effective in the role
About Us:
Mr. Rooter of Cook County has been proudly serving the Elk Grove Village community for over 20 years. Our commitment to reliable, professional plumbing services has earned us a loyal customer base and a stellar reputation. We value our employees and foster a supportive work environment where everyone can thrive and grow.
$26k-33k yearly est. 2d ago
Seeking Individuals with Customer Service Skills
Team Green Marketing
Customer service representative job in Chicago, IL
We are actively seeking upbeat, motivated and accountable team players to join our marketing team in a joint marketing and customerservice function. This is a great opportunity for individuals who need flexible hours, great income, and the ability to work in a telecommute capacity FT or PT.
Don't waste gas, time and money commuting! We offer dynamic team support and training to qualified individuals who are ready to make a difference and realize time and financial freedom. You must be a people person, have a strong desire to help others and think outside the box. Generous Commission Base with Bonuses and Incentives. Please submit your resume and qualified candidates will be contacted to set up an interview.
Skills Needed:
Proficient in MS Office
Basic Computer Knowledge and Skills
Think Outside The Box
Excellent Written and Verbal Communication Skills
People Person
Coachable
Accountable
Self-Starter
Strong Drive For Success
Required
Up to Date Computer with High Speed Internet
Phone Access
$47k-103k yearly est. 60d+ ago
Customer Service and Inbound Sales Representative
Barco Products
Customer service representative job in Batavia, IL
Full-time Description
Our CustomerService and Inbound Sales Representatives are key members of our Marketing and Sales team. They ensure delivery of first class, genuine and personalized customer experiences by addressing and supporting the business needs of each customer. They are motivated to serve new and existing customers and assist in generating additional sales revenue.
Position is in-office with base pay ($19-$21 per hour) and incentives!
Duties and Responsibilities
Efficiently handle inbound calls and electronic communications as assigned
Manage customer and sales inquiries and provide service and sales support
Assist customers by inquiring about customer needs, answering product questions, recommending products and solutions, identifying upsell and cross-sell opportunities, and resolving issues
Prepare quotes and shipping estimates, arrange sample requests, build proofs, enter and process orders from start to finish, etc. in order management system
Document customers' requests and ensure proper notation of any customer issue
Become a product expert to ensure customers are receiving the best recommendations possible
Promote new products when applicable
Efficiently manage log-off time to respond to customer inquiries, follow up and close held orders
Demonstrate a positive, customer-centric attitude
Work well in a team environment and support team members and management
Type at least 40 words per minute and perform various data entry tasks
Utilize selling skills and closing techniques learned from in-house sales training to advance customers through sales funnel and close sales from inbound channels
Creating leads, prospects, and opportunities in the system for future follow-ups
Duties and responsibilities are subject to change based on business needs
Requirements
High school diploma or equivalent; some college preferred
One or more years of experience in a customerservice role; prior experience in a sales environment is a bonus
Ability to multi-task in a fast-paced environment with accuracy
Genuine desire to help others, recommend products and solutions, and close sales
Excellent interpersonal, verbal and written communication skills
Proficiency using MS Word, Excel, Outlook, internet browsers, writing basic business emails
Data entry skills - alpha and numeric - demonstrating speed and accuracy
Math skills - addition, subtraction, multiplication, division and percentages
Must be punctual and have good attendance
Previous experience with a CRM system is a plus
Barco Products is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
$19-21 hourly 60d+ ago
Client Relationship Specialist
Mesirow 4.8
Customer service representative job in Highland Park, IL
The Opportunity:
Mesirow is an independent, employee-owned financial services firm founded in 1937. Headquartered in Chicago, with offices across the country, Mesirow serves clients through capabilities spanning Private Capital & Currency, Capital Markets and Investment Banking, and Advisory Services.
Our advisors provide investment and fiduciary services to individuals, families, corporations, and non-profit organizations. With roughly $10B in assets under management, we have earned a reputation for effectively managing our clients' needs and goals. Wealth Management has been Mesirow's flagship business for over 80 years, built around our trusted advisors, with an average tenure of over 20 years.
We are seeking a highly motivated Client Relationship Specialist to work out of our Highland Park office to provide high-touch client service and dedicated operational support to a team of highly motivated Financial Advisors and their High-Net-Worth individual clients.
Responsibilities:
Client onboarding, including preparation of new account paperwork and client information-gathering
Account maintenance, including any account registration and account profile changes
Asset movement processing, including journals, wire transfers and EFTs
Assist with quarterly billing and performance reporting
Client issue resolution
Gathering tax information for clients and assisting with tax reporting
Relationship management, including regular client contact
General administrative functions, including but not limited to:
Maintaining information in the Client Relationship Management System
Exception report review
Preparation of miscellaneous paperwork, such as letters of authorization, check-writing applications, operational documents, etc.
Communicating with supervisors regarding compliance matters and miscellaneous regulatory inquiries
Trade execution and trade error resolution, as may be applicable and required
Requirements:
Bachelor's degree
Minimum of 3 years relevant experience required
FINRA Series 7 and 66 licenses preferred
Familiarity with estates preferred
Highly motivated self-starter with a strong work ethic and positive “can-do” attitude
Excellent proficiency in Microsoft applications (Word, Excel, PowerPoint, etc.)
Familiarity with Salesforce, Wealthscape Investor and Black Diamond preferred
Demonstrates an ability to learn new processes and technology platforms
Takes direction well and demonstrates proactive follow through on assigned tasks
Ability to prioritize and effective time management skills
Excellent verbal and written communication skills
Remains focused on tasks and retains composure under pressure or with conflicting priorities
Gathers information and consults appropriate parties when additional guidance is needed
Solicits feedback from team members on a regular basis and commits to performance improvement in identified areas
Responsive to client requests and escalates to team members whenever necessary
In accordance with the Illinois Pay Transparency Law, the anticipated hiring base salary for the role will be between $75,000 and $95,000 per year. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, also provides the opportunity for a bonus and the Mesirow benefit program.
EOE
$75k-95k yearly 60d+ ago
Customer Service Expert
Il106
Customer service representative job in Lake Forest, IL
Replies within 24 hours Benefits:
Bonus based on performance
Flexible schedule
Training & development
BENEFIT/PERKS
Competitive Compensation
Part-Time, 25 hours per week, may include Saturdays
WHAT YOU BRING TO THE TABLE
Previous retail customerservice or sales experience, including but not limited to:
Ability to translate customer requirements into final products or services
Multitasking: must have the ability to process multiple requests/projects simultaneously
Effective verbal and written communication skills
Strong attention to detail
Outstanding time management and organizational skills
Proficiency with Microsoft Office applications, Google Suite, and Windows is preferred
Ability to work flexible hours
WHAT WE EXPECT OF YOU
Assist customers with shipping and packaging services
Assist customers with their needs in person, through email, and by phone
Process customer sales through the point-of-sale system
Upsell, cross-sell, and actively participate in marketing and promotional initiatives
Open and close the center, which includes cash registers, computers, and other center systems
Assist management in maintaining, ordering, and stocking inventory
Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
Sort and deposit mail in private mailboxes
Capture, complete tasks, and organize Virtual Mail
Maintain the center consistent with established standards
JOB REQUIREMENTS, INCLUDING PHYSICAL AND SAFETY
A high school diploma or equivalent
Valid driver's license
Must be able to stand behind a sales counter for extended periods of time (60+ minutes)
Must be able to lift at least 50 pounds
Must be able to communicate clearly with customers by email, telephone, and in person
Must perform all duties in a safe and efficient manner
COMPANY OVERVIEW
PostNet IL106 has been in business since 1992 and, through the years, has continued to support Lake Forest, Lake Bluff, and the surrounding communities by providing small businesses and consumers with high-quality printing and shipping solutions that make life easier.
Each franchise is independently owned and operated by local owners who are keenly focused on helping the businesses and individuals in their community succeed. At PostNet, our people enable us to achieve our purpose. Compensation: $15.00 - $17.00 per hour
At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
$15-17 hourly Auto-Apply 60d+ ago
Client Specialist
Lockton 4.5
Customer service representative job in Chicago, IL
* Responsible for 20-40 total accounts (depending on other responsibilities and factors), doing all responsibilities of the Account Coordinator and Senior Account Coordinator * Builds and manages relationships with client(s) (core team and/or carrier)
* Reviews, completes and delivers Budget Projections to core teams
* Completes renewal package (enter carrier responses, claims and premium experience, benchmarking, Monte Carlo, formatting of tables and charts, finalizing Power Point deliverable)
* Negotiates with carrier partners the most optimal outcome for our client(s)
* Sends final client deliverable, as well as written recommendation, to dedicated team member for peer review
* Revises deliverable and recommendation based on peer review and delivers final results to core team
* Hosts standard meetings with core teams to discuss marketing status and other open items
* Provides feedback to carrier partners on renewal and new business
* Attend client meetings/calls to observe presentation by manager and/or leadership
* Liaison between core team and claims team
* Liaison between core team and AMAP team
* Obtain/maintain license
$50k-62k yearly est. 18d ago
Patient Service Representative/Insurance Verifier - Per Diem - Rehab Services
Endeavor Health 3.9
Customer service representative job in Crest Hill, IL
Hourly Pay Range: $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Patient Service Rep/Insurance Verification - Per Diem
Floating Outpatient Locations: Crest Hill, Plainfield locations, South Naperville, and Yorkville
Per Diem/PRN
Hours: As needed for PTO coverage at floating locations
What you will do:
Under general supervision and according to established policies and procedures, responsible for providing pre-registrations, registrations, order management, charge capture, cash collection functions and medical information systems. Collecting, analyzing and recording demographic, insurance/financial and clinical data from multiple sources and obtains other information and signatures necessary for the above processes. Screening for third-party eligibility and entering medical necessity coding to ensure accurate payment is secured. Ensuring the needs of patients and their families are met and that they understand the hospital's revenue cycle expectations, including resolution of personal liabilities through various payment options. Contacting third party payers for verification of benefits and satisfaction of pre-certification requirement for services. Coordinating with physician offices on financial, coding, surgical scheduling processes, coordination of insurance benefits. Ensuring compliance with payer requirements and correctness of registration.
What you will need:
Education: High School Diploma or GED
Experience:
One year of registration, scheduling, patient accounts, cash collections or customerservice experience in a healthcare setting. Knowledge of health insurances, medical terminology and anatomy.
Strong data entry and keyboarding skills.
Knowledge of Microsoft Office Suite.
Unique or Preferred Skills: Bilingual skills
Benefits (For full time or part time positions):
Premium pay such as shift, on call, holiday and more based on an employee's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Career Pathways to Promote Professional Growth and Development
Various Medical, Dental, Pet and Vision options
Tuition Reimbursement
Free Parking
Wellness Program Savings Plan
Health Savings Account Options
Retirement Options with Company Match
Paid Time Off and Holiday Pay
Community Involvement Opportunities
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties.
Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit ********************** .
When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website ( ********************** ) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
$19.9-28.8 hourly 5d ago
Csr & Sales Associate
AGI 4.0
Customer service representative job in Chicago, IL
Job Description
Are you outgoing, ambitious, and ready to build a career that lets you grow, travel, and earn great money?
At AGI, we're not just hiring - we're developing tomorrow's leaders. Our company helps young professionals build real-world sales, communication, and leadership skills through hands-on customer interaction.
You'll be part of a fun, high-energy team that represents top brands in the field. If you're someone who thrives on face-to-face connections, teamwork, and learning fast, this opportunity is for you. We train you from the ground up, so no prior experience is needed.
Compensation & Benefits
Hourly or Commission-Only Options (depending on experience)
Average Weekly Pay: $800-$1,500
Bonus Incentives: cash prizes, team trips, and contests
Paid Training and continuous mentorship from industry leaders
Career Growth: opportunities to move into leadership or management
Travel Opportunities - regional events, retreats, and conferences
Fun, supportive environment - team nights, networking, and recognition events
Compensation:
$800 - $1,500 per week
Responsibilities:
Engage with customers to understand their needs and provide tailored solutions.
Represent top brands with professionalism and enthusiasm during face-to-face interactions.
Collaborate with team members to achieve sales targets and enhance customer satisfaction.
Participate in ongoing training sessions to refine your sales and communication skills.
Contribute to a positive team environment by sharing insights and supporting colleagues.
Track and report sales activities and outcomes to ensure transparency and accountability.
Adapt to changing market trends and customer preferences to maintain a competitive edge.
Qualifications:
Experience in customerservice or sales is a plus, but not required.
Ability to engage and communicate effectively with diverse customers.
Proven track record of working collaboratively in a team setting.
Strong problem-solving skills to tailor solutions to customer needs.
Willingness to learn and adapt to new sales techniques and market trends.
Ability to maintain professionalism and enthusiasm in face-to-face interactions.
Comfortable with tracking and reporting sales activities for transparency and growth.
About Company
Our mission is to inspire the next generation with optimism, teamwork, and results. We adhere to our core values and have a people-oriented environment that is exciting and professional! We encourage personal growth for our associates as we expand our business into new markets. We offer advancement opportunities with promotions based on performance and experience. Hard work and having fun are what we're all about.
$800-1.5k weekly 6d ago
Learn more about customer service representative jobs
How much does a customer service representative earn in Carol Stream, IL?
The average customer service representative in Carol Stream, IL earns between $26,000 and $42,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.
Average customer service representative salary in Carol Stream, IL
$33,000
What are the biggest employers of Customer Service Representatives in Carol Stream, IL?
The biggest employers of Customer Service Representatives in Carol Stream, IL are: