Customer service representative jobs in Euclid, OH

Waterway is hiring Customer Service Associates at our Bainbridge, Pepper Pike, and Hudson locations! Join our Team - Every day is an opportunity to Shine! Ready to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks! You'll sell premium car wash services, Clean Car Club memberships, and trendy retail items, while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied. It's more than a job-it's a chance to grow and build a rewarding career. Ready to join a dynamic team? We can't wait to have you! Compensation: Average is $19 per hour ($15.25 base pay + sales bonuses). Schedule: Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability. Locations: Bainbridge - 7010 Aurora Rd, Aurora, OH 44202. Pepper Pike - 30299 Chagrin Blvd, Pepper Pike, OH 44124 Hudson - 5611 Darrow Rd, Hudson, OH 44236 Other locations across Cleveland available. What else you'll enjoy: People Focused Role - love helping people? Spend your time engaging with customers and great team-mates. Work Culture - Fun and active. Friendly team focused culture. Supportive managers and peers. Training and Experience - structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement. Flexible Scheduling - variable schedules built around your availability. Perks and Discounts - free carwashes plus fuel and retail store discounts Tuition Assistance Program - Continuing your education? Up to $4k/year in Tuition Assistance Bonus. Advancement and Cross Training - highly structured promotional path. Cross training opportunities. Promote from within culture. Path to Management Development Program. Waterway is proud to be recognized a multi-time USA Today Top Workplace as voted by our team members! Qualifications: What you need: Be friendly and engaging! A positive attitude and a will to succeed! No experience required. Experience in customer service, retail, or sales preferred. Minimum Requirements: Current and valid drivers' license; Professional demeanor, behavior, and appearance in accordance with company policy; Ability to perform all essential functions safely without endangering oneself or others; Ability to comply with local/State health code requirements for soda fountain and food service/sales; and Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable). Ability to complete all required trainings/certifications required to perform any of the required functions. Responsibilities: What You'll Do - The Details: Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs. Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location. Car Washes - identify customer needs and present complimentary solutions. Clean Car Club memberships - identify customer wash frequency and needs, effectively present options and the benefits and value of membership. Additional purchase options - enthusiastically offer additional purchase options of retail merchandise or services in the convenience store. Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to: Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and, Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas. Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management. Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology. Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety. Other Functions Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers. Perform various transactional functions to meet customer demand and store staffing needs. Various other functions as identified and directed by management. Physical Requirements: Work Environment/Physical Demands Environmental - may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise. Physical - periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances. Vision and Hearing - Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment). Language - must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes. Cognitive - perform arithmetic calculations and operate data entry devices. Attendance - maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays. EEO Statement: If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department (...@waterway.com). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.

Streamkey Inc specializes in custom engineered water and wastewater systems tailored for diverse commercial and residential needs. Our expertise and customer-centered approach make us a trusted partner in providing sustainable and reliable systems for our clients. Joining Streamkey Inc means being part of a team dedicated to excellence in water and wastewater engineering. Job type: Full Time- Office Setting Role Description This is a full-time in office role for an Inside Sales & Technical Support professional at Streamkey Inc. based in our Cincinnati or Cleveland location. In this role, you will be responsible for: Inside sales and technical support for our customers Become well-versed with StreamKey's products and systems. Prepare job quotations for customers. Regular follow-up on current projects Work closely with StreamKey sales staff on project management Qualifications Experience in Inside Sales Strong skills in Customer Service and ensuring Customer Satisfaction Exceptional Communication skills, including verbal and written proficiency Ability to address customer inquiries effectively and provide technical support Proficiency in using Microsoft office, sales software and CRM tools is a plus Strong problem-solving capabilities and a proactive approach to challenges Previous experience in water or wastewater systems is advantageous but not required High school diploma required; bachelor's degree in a related field is preferred Must be able to lift 50 lbs.

Salary and Benefits: starts at $21 per hour. At Lifeworks, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners and pets. Our offerings include: Comprehensive health and Rx plans, including a zero-cost option Wellness program including free preventative care Generous paid time off and holidays 50% tuition reduction at Case Western Reserve University for the MNO and MSW programs Defined benefit pension plan 403(b) retirement plan Pet insurance Employer paid life insurance and long-term disability Employee Assistance Program Support for continuing education and credential renewal Ancillary benefits including: dental, vision, voluntary life, short term disability, hospital indemnity, accident, critical illness Flexible Spending Account for Health and Dependent Care Qualifications: Bachelor's or Master's degree in psychology, social work or related human service field preferred. Experience working with individuals with autism spectrum disorder Maintain an valid driver's license and driving record Sensitivity in relating to persons of varying backgrounds and demonstrate ability to work with diverse groups of people possessing various strengths, aptitudes and abilities. Ability to perform job responsibilities with a high degree of initiative and independent judgment Must be at least 20 years old in order to apply Agency Summary: Lifeworks is a nonprofit organization dedicated to ensuring that individuals with autism lead healthy and enriched lives by providing essential clinical services across the lifespan. Founded in 2013, Lifeworks provides residential, vocational, and educational opportunities for adults throughout Northeast Ohio with a diagnosis of autism. Among its array of services, the agency offers behavioral health and Applied Behavior Analytic services for individuals of all ages who are on the spectrum. Position Summary: Lifeworks is currently hiring a TBS Specialist to be a part of our growing and dynamic team! As TBS Specialist, you will provides Therapeutic Behavioral Services to clients, their families, and/or significant others as needed. You will transition clients in community settings and work to provide support to individuals with co-occurring autism spectrum disorder and mental health diagnosis - including education and consultation - for parents and/or caregivers, case coordination, and symptom management and monitoring. The TBS Specialist is expected to meet the program's productivity target for billable service each week. Services take place in the home, the school, and in the community. Some evening and weekend hours may apply. Responsibilities Include: Accept assignment of cases from the supervisor to provide Therapeutic Behavioral Services for clients, their families, and significant others as needed, including: community organizations, schools, other health and social service professionals, the justice system, and other agencies involved with the client. Accept case assignments from the clinical supervisor and jointly develop tasks and interventions that implement treatment goals. Provide Therapeutic Behavioral Services including, but not limited to: development/review of the client's treatment plan crisis work - providing assistance and support in crisis situations support, including education and consultation for families and/or significant others regarding the client's mental illness individual interventions symptom monitoring and self-management of symptoms assistance in increasing social support skills and networks coordination of necessary evaluations and assessments, including referral and linkage to other healthcare, behavioral health care, and non-health care services to avoid more restrictive levels of treatment. coordination of all services identified on the client's treatment plan necessary follow-up to determine if services are adequately meeting the needs of the client access to resources in the community Provide services to each client in accordance with medical necessity and as outlined in the client's treatment plan. Recognize the significance of the parent and/or caregiver in the client's life and demonstrate the skills to engage the client, primary family, and other supportive adults in the treatment planning process. Contribute to the development and maintenance of the clinical record through the timely completion of assigned documentation in accordance with applicable licensing and accreditation regulations and standards. Work a schedule that includes evenings and weekends. Schedule: This position is Tuesday-Saturday with evening hours

Job DescriptionBenefits: Bonus based on performance Competitive salary Opportunity for advancement Training & development This is an entry level position therefore our team members provide all of the necessary training to ensure success in this role. There is unlimited growth potential for individuals seeking management and leadership roles in the future. We prioritize a collaborative work environment filled with like minded, young professionals ready to take the next steps in their career. About us: Pinnacle Strategy Group has been providing quality customer consulting to greater Cleveland Ohio for almost 2 years! Pinnacle is a leading company that specializes in communications, marketing, client acquisition, and consulting. We are committed to the highest level of innovation and overall customer satisfaction. As we continue to expand our reach, we are looking for talented, outgoing individuals who share our vision for excellence. We are looking for individuals to join our fast paced and upbeat team as a Customer Consultant. Your Role: As a Customer Consultant, you will be responsible for providing our customers with the highest level of customer service as you will be representing our company. Our company, clients, and customers expect the highest level of professionalism, integrity, and satisfaction in every interaction. Customer Consultant responsibilities include but are not limited to: Provide exceptional customer support Working directly with our customers Inform customers of new promotions Collaborate with team to meet goals and metrics Must be able to work both independently and within a team Gather reports for our management team Qualifications include: At least 18 years old Eager to learn and grow within a company Strong interpersonal and communication skills Strong communication skills and a passion for customer satisfaction Ability to thrive in a dynamic, fast-paced environment High school diploma or equivalent Benefits Include: Training and Development Leadership and Management opportunities Competitive compensation packages Travel opportunities If you have a strong desire for success and feel like you would make a great addition to our team, we encourage you to apply. Our HR team is eager to reach out if we would like to move forward. Be on the look out for any missed calls or text messages as our HR team will be reaching out promptly!

Job DescriptionBenefits: Bonus based on performance Company parties Competitive salary Opportunity for advancement Training & development Benefits: Performance-based bonuses Competitive Salary Ongoing training and career development Fast-track promotion opportunities We believe that with the right guidance and support, anyone can thrive. Thats why we provide hands-on training and mentorship from day one to help you build a strong foundation. Whether you're just getting started or looking to grow into a leadership role, there's plenty of room for advancement in our rapidly growing company. Who We Are: At Triple Threat Consulting , weve proudly served the Akron, Ohio area for the past three years, providing top-tier customer consulting solutions to a wide range of clients. As a rising name in marketing, communications, and client engagement, were driven by innovation, professionalism, and real results. Our mission is simple: create strong, lasting connections between brands and their customers. Were expanding and on the lookout for motivated, outgoing individuals to join our dynamic team. What Youll Be Doing: As a Customer Consultant, youll represent both our company and our clients while providing outstanding customer experiences. This role is ideal for someone who enjoys working with people, problem-solving, and making a positive impact. Your Responsibilities: Deliver exceptional customer service and support Communicate directly with customers Work collaboratively with your team to meet performance goals Share insights and feedback with management Maintain a positive and professional attitude in all interactions What Were Looking For: Must be 18 years or older Strong interpersonal and communication skills Eagerness to learn and take on new challenges A positive mindset and ability to work both independently and as part of a team High school diploma or equivalent No experience necessary we provide full training Why Join Triple Threat Consulting? Comprehensive training and mentorship Clear growth path with leadership opportunities Competitive pay and incentive structure Team-oriented culture with travel and networking opportunities If you're ready to start a rewarding career with a supportive and fast-paced team, we want to hear from you! After applying, be sure to keep an eye on your phone our HR team may reach out via call or text to schedule your interview.

At Leaf Home people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. We are the largest home services company in North America with four different business units with award-winning product offerings. Our Inside Sales Representatives are the foundation of our winning team. Read more below to find out why Leaf wants to be YOUR company. What's in it for you? No Cold Calling -All leads the customer has asked US to contact THEM! No Experience Necessary - desire to win every day is required! Weekly Performance Focused Pay - base hourly rate + unlimited incentive based on daily, weekly, monthly goals…top agents make $30+ per hour…we win together, the better we do, the more you make Free Benefits - Heath, Dental, and Vision are FREE for employees! Our company paid plans also offer low co-pays and low deductible too! Gym reimbursement is also included! Meals - No such thing as a free lunch…almost…we provide fresh meal delivery at under $5 per meal Casual Dress - Be comfortable while taking with potential customers Training & Advancement - All of your training is paid and Growth equals more opportunity for all employees - our leadership team is developed from within! Position Summary: Inside Sales Representatives are responsible for speaking with potential customers regarding their product needs and scheduling the customer for a sales consultation. Customer leads are generated through multiple lead generation channels including, but not limited to, event marketing, digital ads, radio, and television. Essential Duties and Responsibilities: Focus efforts on maximizing lead conversion from initial contact to set appointment Use learnings from comprehensive training program to successfully set customer leads Initiate outbound calls for digital advertisement sales leads generated Answer inbound calls received through multiple lead generation channels in a prompt and professional fashion Serve as initial point of contact for potential customer via phone and email Review information provided by customer to confirm accuracy, determine availability for in-home sales consultation Overcome objections from potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible Document and update customer interaction within customer relationship management (CRM) system Promote teamwork through consistency, reliability and group cohesiveness Experience and Minimum Qualifications: High School Diploma or equivalent Ability to learn sales systems and processes for inside sales center Ability to juggle various work activities Ability to thrive in a fast-paced, high-energy, team-oriented Apply active listening skills through the ability to comprehend information presented and respond thoughtfully. Detail-oriented and can focus on the task at hand, Excellent verbal and written communication skills are required for communicating with internal and external parties Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one's own actions, performance, and decision Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access) Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status) Leaf Home Core Values Our vision is to continue to be the leading innovator of direct-to-consumer home safety and improvement solutions. TNT - Today, Not Tomorrow. By being cognizant of the present, attacking problems, and presenting ground-breaking solutions today, our team strives toward a better tomorrow. Diversity and Inclusion Statement Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion. Equal Opportunity Statement Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).

Job Description Universal Energy Solutions is seeking an enthusiastic and results-driven Client Retention Representative to join our team in Cleveland, OH. In this role, you will be instrumental in building and maintaining long-term relationships with our clients, ensuring they receive exceptional service and support for our sustainable energy solutions. Your primary focus will be to engage with existing and new sales customers, addressing their needs, resolving concerns, and promoting the value of our services and sales. By fostering effective communication and understanding customer experiences, you will help drive customer loyalty and minimize attrition rates. Responsibilities Proactively reach out to clients to assess satisfaction and gather feedback on our products and services. Engaging B2B sales with current and new customers. Handle inquiries and complaints effectively and professionally, ensuring swift resolution. Develop personalized retention strategies to encourage client renewals and upgrades. Coordinate with internal teams to relay client feedback and advocate for customer needs. Analyze client data and retention metrics to identify trends and suggest improvements. Participate in the development and execution of customer loyalty programs. Keep abreast of industry trends and best practices in customer retention. Requirements Proven experience in customer service, account management, or a similar retention-focused role, preferably in the energy sector Excellent communication and interpersonal skills Strong analytical skills with the ability to interpret data and client feedback Problem-solving attitude and a commitment to delivering exceptional customer experiences Ability to work independently as well as part of a team Creative approach to developing client retention strategies Benefits Rapid advancement opportunities Professional sales training curriculum Paid Training Weekly Pay

K-Designers - Call Center Agent / Inside Sales (Full-Time Call Center) Evening shift -11:00 AM - 8:00 PM Hourly + Performance Bonuses Great Day Improvements is a collection of some of the best home improvement companies in the nation, and we are seeking a Call Center Agent to join our inside sales and customer experience team. In this role, you will manage inbound and outbound calls from customers across the U.S., supporting our portfolio of home improvement products and brands. We are looking for a customer-focused, driven individual who thrives in a fast-paced, performance-oriented environment and is capable of achieving both sales and service goals. This position is ideal for someone with proven call center experience who is eager to develop their skills and make a meaningful contribution to a collaborative team. What We Offer * Competitive base pay + performance-based incentives. * Comprehensive paid training to build product and sales expertise. * Opportunities for career growth within the Great Day Improvements family of brands. * A supportive, collaborative work culture that values customer experience and performance. Schedule / Shifts Available (EST): * Monday - Friday: * 8:00 AM - 4:30 PM * 10:00 AM - 6:30 PM * 11:00 AM - 8:00 PM * 2:30 PM - 11:00 PM * * Rotating Saturday Schedule: * 8:00 AM - 4:30 PM * 10:00 AM - 6:30 PM * 12:30 PM - 9:00 PM * Pay Rate - $17.00 per hour Location: Bedford Heights, OH (On-site at Universal Windows Direct office) Responsibilities * Handle inbound and outbound customer calls, providing product information, scheduling consultations, and ensuring a positive experience. * Promote any and all of our products and services, identifying opportunities for upselling and cross-selling where appropriate. * Achieve individual sales and customer experience performance targets, contributing to overall team success. * Accurately update and maintain customer records within our CRM platforms to ensure timely follow-up and documentation. * Assist with customer concerns, using effective problem-solving techniques and escalating when necessary. * Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines. * Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations. * Work flexible shifts, including evenings and weekends, based on business needs. Qualifications * 1-2 years of call center or customer service experience, preferably in the home improvement or related industry. * Basic to intermediate proficiency with CRM systems (experience with i360 Lightning is a plus). * Strong verbal and written communication skills, with the ability to quickly build rapport and deliver solutions. * Comfortable working toward sales goals in a performance-driven environment. * Good organizational skills, with the ability to multi-task and manage time effectively. * Dependable and punctual, with a strong commitment to delivering an excellent customer experience. Seeking people with in Home Improvement Call Center - Inside Sales - Home Services -Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care - Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist GDI is an Equal Employment Opportunity Employer #INDGDICCA

Job DescriptionDescription: Take customer calls and provide accurate, satisfactory answers to their queries and concerns Reserve appointments for the guest at their preferred location Call clients and customers to inform them about the company's new products & services Guide callers through troubleshooting, navigating the company site or using the products or services Review customer or client accounts, providing updates and information Collaborate with other call center professionals to improve customer service Marketing job duties as required Requirements: Strong communication, both written and verbal Great active listening skills Exceptional interpersonal and rapport building skills A patient and empathetic attitude Strong time management and organizational skills Adaptability and flexibility Comfortable working in fast-paced environments Troubleshooting skills, either basic or advanced, depending on the role and industry Computer literacy Phone skills, including familiarity with complex or multi-line phone systems In-depth knowledge of a company's products and/or services Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area

Description & Requirements Join Maximus as a Bilingual Call Center Representative, where you'll help callers get the information and support they need with patience, clarity, and care. You'll guide consumers, document their inquiries, and connect them with the right resources all while using your language skills to make their experience easier. Be part of a team that values growth, collaboration, and making a real difference. Why Maximus? - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Competitive Compensation - Quarterly bonuses based on performance included! Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Track and document all inquiries using the applicable systems. - Complete associated tasks according to the established guidelines. - Track and document all inquiries using the applicable systems. - Meet Quality Assurance (QA) and other key performance metrics. - Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Transfer/refer consumers to appropriate entities according to the established guidelines. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Facilitate translation services for non-English speaking callers according to procedures. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Minimum Requirements - High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. - Must be fluent in English and specified secondary language. - Fluency in languages (English and Spanish) - Six months of customer service experience - Excellent soft phone skills - Good computer navigation skills - A quiet and distraction free work area #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 16.50 Maximum Salary $ 16.50

* Take customer calls and provide accurate, satisfactory answers to their queries and concerns * Reserve appointments for the guest at their preferred location * Call clients and customers to inform them about the company's new products & services * Guide callers through troubleshooting, navigating the company site or using the products or services * Review customer or client accounts, providing updates and information * Collaborate with other call center professionals to improve customer service * Marketing job duties as required Requirements * Strong communication, both written and verbal * Great active listening skills * Exceptional interpersonal and rapport building skills * A patient and empathetic attitude * Strong time management and organizational skills * Adaptability and flexibility * Comfortable working in fast-paced environments * Troubleshooting skills, either basic or advanced, depending on the role and industry * Computer literacy * Phone skills, including familiarity with complex or multi-line phone systems * In-depth knowledge of a company's products and/or services * Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area

Call Center Representative Hours: Full-time , Monday - Friday, 8:30am - 5:00pm PRIMARY PURPOSE The Call Center Representative provides direct service to patients, providers, and other support staff. They are often the first and last person a patient interacts with at Lorain County Health & Dentistry and therefore play an integral role in managing the overall patient experience. Call Center Representatives are expected to work closely with providers and other staff members and function as a team player to meet and exceed the needs of the patient. EDUCATION AND CERTIFICATION REQUIREMENTS Must have a high school diploma or GED. SKILL AND EXPERIENCE REQUIREMENTS Previous experience as a receptionist, secretary, or call center representative in a medical setting is preferred. Experience in patient scheduling preferred. Must be able to demonstrate computer knowledge, including: basic Microsoft Office and the ability to navigate and manipulate multiple software applications in a single session. Knowledge of medical terminology preferred. Ability to maintain a calm and professional demeanor and communicate enthusiastically with patients. Ability to be responsive in working with a culturally- diverse patient population. Ability to independently coordinate multiple tasks. Ability to work cooperatively with others. Bilingual Spanish speaking is a plus. ESSENTIAL FUNCTIONS Answer phones and route calls and messages to providers and other staff members efficiently. Schedule patient appointments in accordance with guidelines. Update the Practice Management System (PMS) with accurate patient addresses, phone numbers, and insurance information. Perform patient scheduling by completing accurate phone discussions to obtain demographic, insurance, financial and appointment related information. Build positive relationships with internal and external customers/patients. Prioritize and multi-task to meet the demands of a busy office, including answering a high-volume of phone calls. Demonstrate professional phone etiquette and take complete and accurate phone messages. Must maintain accurate records. Comply with HIPAA guidelines as all times PHYSICAL DEMANDS Extensive use of computer and telephone. Some lifting of supplies and equipment up to 50 lbs. 20% walking or standing, 80% sitting at a desk. Category II re: exposure to blood, bodily fluids, and communicable diseases. BENEFITS Excellent Training and Orientation Program Paid Holidays Generous Paid Time Off (PTO) Health, Dental, and Vision Insurance Prescription Coverage Employer Paid Life Insurance Employer Paid Short- and Long-Term Disability 401(k) Retirement Plan Giving back, outreach, and true advocacy to the patient community we serve. Lorain County Health & Dentistry (LCH&D) values diversity and is committed to equal opportunity of all person, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, sexual orientation, veteran status, or any other status protected by law. LCH&D is committed to the full inclusion of all qualified individuals. As part of this commitment, LCH&D will ensure that all persons with disabilities are provided reasonable accommodations for the hiring process. If an accommodation is needed please contact the LCH&D Human Resources Department at **********************************

Job Title: Client Engagement Specialist Location/Schedule: Drop In Center, Cleveland, OH (Hybrid work), M-F 10:00am - 6:00pm Employment Type: Full-time, Non-Exempt About Cleveland Rape Crisis Center Cleveland Rape Crisis Center (CRCC) supports survivors of rape and sexual abuse, promotes healing and prevention and advocates for social change. CRCC was founded in 1974 in response to Cleveland's long-standing need for services to assist survivors of sexual assault. CRCC offers services in Cuyahoga, Ashtabula, Geauga and Lake counties such as legal advocacy, case management, and therapy services. We also do education and outreach work, to educate the community on sexual violence and human trafficking prevention. The Client Engagement Specialist (CES) is responsible for providing ongoing trauma-informed support and client engagement services to the guests of the Human Trafficking Drop-In Center. The CES position provides a broad range of services as the guests visit and engage in programming. Key Responsibilities Assure that all guests and visitors to the Human Trafficking Drop-In Center are greeted warmly Assist guests in a trauma-informed manner, provide information, crisis support, crisis intervention, and de-escalation Conduct engagement sessions including all necessary paperwork Create and maintain new and returning guest's client records Assist guests with daily living skills, including laundry, budgeting, locating safe and affordable housing, referrals to community linkages, applying for federal food assistance or medical assistance, and workforce development Assist Case Management with administrative duties to ensure quality of care Assist with developing curricula and facilitates training for guests Follow opening/closing procedures at the Drop-In Center Assist with ensuring that the drop-in center is presentable for guests. Perform housekeeping tasks (e.g. launder towels, clean restrooms/shower rooms, empty trash, vacuum/clean floors, and general housekeeping) Interface with building-related providers as needed (e.g. plowing, landlord) Build connections with community partners and make presentations about CRCC's services Maintain the confidentiality of clients at all times Maintain client files, outreach, and activities in agency's database Outreach and Tabling Education, Experience, Licenses, & Certifications High school diploma/GED 2 years of experience in a related field providing direct services to the community in a human services capacity (e.g. donations for homeless, shelters, churches, community counseling/drop-in centers) May consider an equivalent combination of education, experience, and/or training to meet the essential functions of the position Salary & Benefits Salary Range: $42,000 - $44,000 annually Comprehensive benefits package including but not limited to health, dental, and vision insurance, 403b retirement and match, 10 paid holidays, generous PTO, and professional development opportunities - for employees who meet benefit eligibility requirements This position description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of CRCC.

Job Description Minimum Qualifications: a. Formal Education Required: High School Diploma or equivalent b. Experience & Training Required: Minimum of one year of experience performing same or similar responsibilities. Relevant experience includes: Customer service experience in an information management industry, including call-center, receptionist or administrative support experience that includes customer service responsibilities. Experience in health insurance/healthcare preferred.

WHO WE ARE: How will transportation and mobility evolve? What will the vehicle of the future look like - and how will those vehicles be repaired? How can the next chapter of your career contribute to solving these transportation challenges and more? NexaMotion Group (NMG) is on a mission to simplify complex vehicle repair to keep the world moving. We are a leading automotive parts distributor represented across the U.S., Puerto Rico, and Canada, and through patent-winning software and technology, we are revolutionizing our industry. What has remained constant throughout our 50-year history of transformation is our dedication to our customers, our team members, and to the values on which NMG was founded: Commitment, Humility, Optimism, Integrity, and Respect. A career with NMG offers the opportunity to make an impact within a rapidly growing organization - the chance to learn, lead, collaborate, and connect with other solutions-oriented, forward-thinking professionals. We invest meaningfully in training and development, empowering you to build your future alongside ours and shape a career unique to your talents, interest, and purpose. THE OPPORTUNITY: The Call Center Representative will be responsible for answering inbound calls for customers within their region, utilizing automotive aftermarket cataloging and parts knowledge to complete customer orders. The representative will need to be customer service driven and have the ability to search for product across the region, internal or external to satisfy their customer's needs. The Call Center Representative will report directly to the Regional Sales Director and will be held accountable to daily, monthly and yearly individual sales goals. The role will require collaboration with branch managers to ensure service expectations of the customer base as well as strategic planning with Outside Sales Representatives to help build their book of business to meet sales expectations. The Call Center Representative will be expected to convert interactions into transactions and will need to implement outbound call strategies to ensure they are meeting their sales targets. RESPONSIBILITIES: Answer inbound calls and assist customers in completing their parts order Utilize aftermarket parts cataloging and parts knowledge to assist with their customer's needs and facilitate any necessary troubleshooting Remind customers of communicated corporate promotional opportunities Utilize outside vendor opportunities to help find a part that is not available internally Perform outbound calls to generate additional sales Meet sales quota expectations set by Regional Sales Director Provide consultation and expert advice to branch managers on any service related issues Recommend Transend Online Cataloging for customers that prefer online ordering. Generate revenue by soliciting and obtaining orders for various NMG products and services, understanding and interpreting technical requirements, providing technical information, and developing accounts for current and new customers. Handle and resolve customer complaints with authority to provide discounts. Cash and Check Deposits Inventory Management Dispatching Drivers KEY QUALIFICATIONS: · Minimum 3 years' experience in automotive aftermarket internal/counter sales. · High School Diploma, or equivalent work experience in role · Strong personal values that match those of NMG's; including Integrity, Commitment, Humility, Respect, and Optimism. SKILLS & ABILITIES: Experience using automotive aftermarket parts cataloging. Automotive aftermarket parts knowledge. Ability to multi-task, work under pressure. Relationship building. Experience using web based order portals. Strong customer service philosophy. Proven track record of meeting counter sales targets. Proficiency in POS order punch out platforms. WORK ENVIRONMENT : The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS : While performing the duties of this job the associate is regularly required to talk or hear. The associate is regularly required to sit, stand or walk. The associate is occasionally required to use hands to finger, grasp, handle or feel; climb; balance; stoop; kneel; crouch; push or pull; and reach with hands and arms. The associate must occasionally lift and/or move up to 50 pounds. TRAVEL REQUIREMENTS: Up to 10% of time.

WHO WE ARE: How will transportation and mobility evolve? What will the vehicle of the future look like - and how will those vehicles be repaired? How can the next chapter of your career contribute to solving these transportation challenges and more? NexaMotion Group (NMG) is on a mission to simplify complex vehicle repair to keep the world moving. We are a leading automotive parts distributor represented across the U.S., Puerto Rico, and Canada, and through patent-winning software and technology, we are revolutionizing our industry. What has remained constant throughout our 50-year history of transformation is our dedication to our customers, our team members, and to the values on which NMG was founded: Commitment, Humility, Optimism, Integrity, and Respect. A career with NMG offers the opportunity to make an impact within a rapidly growing organization - the chance to learn, lead, collaborate, and connect with other solutions-oriented, forward-thinking professionals. We invest meaningfully in training and development, empowering you to build your future alongside ours and shape a career unique to your talents, interest, and purpose. THE OPPORTUNITY: The Call Center Representative will be responsible for answering inbound calls for customers within their region, utilizing automotive aftermarket cataloging and parts knowledge to complete customer orders. The representative will need to be customer service driven and have the ability to search for product across the region, internal or external to satisfy their customer's needs. The Call Center Representative will report directly to the Regional Sales Director and will be held accountable to daily, monthly and yearly individual sales goals. The role will require collaboration with branch managers to ensure service expectations of the customer base as well as strategic planning with Outside Sales Representatives to help build their book of business to meet sales expectations. The Call Center Representative will be expected to convert interactions into transactions and will need to implement outbound call strategies to ensure they are meeting their sales targets. RESPONSIBILITIES: Answer inbound calls and assist customers in completing their parts order Utilize aftermarket parts cataloging and parts knowledge to assist with their customer's needs and facilitate any necessary troubleshooting Remind customers of communicated corporate promotional opportunities Utilize outside vendor opportunities to help find a part that is not available internally Perform outbound calls to generate additional sales Meet sales quota expectations set by Regional Sales Director Provide consultation and expert advice to branch managers on any service related issues Recommend Transend Online Cataloging for customers that prefer online ordering. Generate revenue by soliciting and obtaining orders for various NMG products and services, understanding and interpreting technical requirements, providing technical information, and developing accounts for current and new customers. Handle and resolve customer complaints with authority to provide discounts. Cash and Check Deposits Inventory Management Dispatching Drivers KEY QUALIFICATIONS: · Minimum 3 years' experience in automotive aftermarket internal/counter sales. · High School Diploma, or equivalent work experience in role · Strong personal values that match those of NMG's; including Integrity, Commitment, Humility, Respect, and Optimism. SKILLS & ABILITIES: Experience using automotive aftermarket parts cataloging. Automotive aftermarket parts knowledge. Ability to multi-task, work under pressure. Relationship building. Experience using web based order portals. Strong customer service philosophy. Proven track record of meeting counter sales targets. Proficiency in POS order punch out platforms. WORK ENVIRONMENT : The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS : While performing the duties of this job the associate is regularly required to talk or hear. The associate is regularly required to sit, stand or walk. The associate is occasionally required to use hands to finger, grasp, handle or feel; climb; balance; stoop; kneel; crouch; push or pull; and reach with hands and arms. The associate must occasionally lift and/or move up to 50 pounds. TRAVEL REQUIREMENTS: Up to 10% of time.

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games. We are immediately hiring for multiple shifts including nights & weekends Intralot offers a competitive benefits package that includes: Medical, Dental & Vision Insurance 6% 401k Match Paid Holidays & Vacation Paid Sick, Short/Long Term Disability Tuition Reimbursement Employee Assistance Program Maternity/Paternity Leave Discount Programs Education, Training and Experience High school diploma or equivalent training and experience. One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of tracking software Technical customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written communication skills Understanding of help desk operations, tools, methodologies and processes Duties and Responsibilities Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appropriate for on-site repairs Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc. is an Equal Opportunity Employer As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law. All done! Your application has been successfully submitted! Other jobs

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games. We are immediately hiring for multiple shifts including nights & weekends Intralot offers a competitive benefits package that includes: Medical, Dental & Vision Insurance 6% 401k Match Paid Holidays & Vacation Paid Sick, Short/Long Term Disability Tuition Reimbursement Employee Assistance Program Maternity/Paternity Leave Discount Programs Education, Training and Experience High school diploma or equivalent training and experience.One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of tracking software Technical customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written communication skills Understanding of help desk operations, tools, methodologies and processes Duties and ResponsibilitiesUnder the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appropriate for on-site repairs Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc. is an Equal Opportunity Employer As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.

Full-time Description Are you looking to join a company that makes a difference? Do you want to be part of an organization with a commitment to an inclusive and supportive culture? Do you enjoy company-wide staff events with opportunities for team building and getting to know your co-workers? Join our team of compassionate, empathetic, and dedicated staff! With a career at Riveon Mental Health and Recovery, you'll partner with a talented group of individuals in a team atmosphere, including a supportive and knowledgeable leadership team. You'll also have access to a wealth of opportunities for your personal growth and development. We value our team members and provide an excellent total rewards package of benefits and perks designed to be customizable to your specific needs. Our Total Rewards Package - What We Offer: Inclusive Culture with a Team Atmosphere Collaborative environment dedicated to clinical excellence Company-Wide All Staff Events - have fun while Teambuilding Wellness Programs and Activities Up to 41 days off per year (32 days of paid time off plus 9 paid holidays) Paid Bereavement Leave Paid Jury Duty Time Parental Leave Company Supported Continuing Education & Certification PPO & HDHP Health Plan Options Flexible Dental & Vision Plan Options Company funded Health Savings Account Company-Sponsored FSA and DSA Tax Savings Accounts 100% Company Paid EAP Emotional Well-Being Support 100% Company Paid Life Insurance and AD&D 100% Company Paid Short-Term Disability Insurance 100% Company Paid Long-Term Disability Insurance Added Value Benefits including: Critical Illness Plans for Employee and Family Accident Plans for Employee and Family Identity Theft Plans for Employee and Family Pet Insurance Whole and Term Voluntary Life Plans for Employee and Family Voluntary AD&D Plans for Employee and Family 403(b) Retirement Plan with Company Match Access to Personal Financial Advisor Generous Team Member Referral Bonus Program License and Certification Reimbursement License Testing Fee Reimbursement Annual Tuition Reimbursement Travel Expense Reimbursement On-Site Pharmacy Casual Dress Code Shift Differentials and On-Call Stipends Stipend for Bilingual, Spanish-Speaking Hours: Monday through Friday 8:00 a.m. to 4:30 p.m. Monday through Friday 8:30 a.m. to 5:00 p.m. POSITION PURPOSE AND OBJECTIVES The primary responsibility of the Client Access Specialist is to provide client-centered administrative support at Riveon Mental Health and Recovery and off site-locations. The staff in this position are cross-trained to perform a variety of job functions in various settings including greeting, assisting, and directing incoming clients and visitors, answering and directing telephone calls, ensuring that client data is up to date in the EMR. ESSENTIAL JOB FUNCTIONS Serves as first point of contact for clients, visitors, and vendors. Greets, checks-in, and monitors waiting areas. Directs clients and visitors to appropriate destinations. Keeps waiting areas neat and orderly. Collects and updates demographic, insurance, payer, clinician assignment, program, and financial information in client medical records. Relays retroactive billing information to the Billing Supervisor. Maintains office filing system and adheres to records retention schedule. Processes release of information requests and maintains ROI database. Determines client eligibility for entitlement programs and sliding fees. Completes documentation and collects verification as required by program regulations and keeps client data updated in the electronic medical record. Is attentive to program eligibility redetermination dates and provides timely follow-up with clients upon arrival for their appointments. Assists clients in understanding and complying with third party payer benefits/requirements as necessary. Contacts third party payers to verify coverage and plan restrictions and obtains precertification as needed. Collects payments on accounts. Schedules clinical appointments using the EMR. Places reminder calls to clients. Prints schedules and distributes surveys and informational materials to clients as needed. Arranges for client transportation. Answers incoming phone calls and routes calls appropriately. Utilizes the central paging system as necessary. Follows policies and procedures. Ensures that Clients' protected health information is kept confidential according to Agency procedures. Travels between agency sites to pick up and deliver work related materials as needed. Provides clerical support including photocopying, faxing, printing, and scanning. Communicates with clients in their native language if bilingual. Schedules interpreters (both internal and external) as needed. Works as part of a team. Provides training and coaching to peers as requested by Supervisor. Rotates and works in various locations/assignments to provide adequate coverage. Initiates purchase orders for departmental supplies as needed. Must be able to react to change and stress productively and to handle other related tasks as assigned. Must be able to maintain regular and predictable attendance and punctuality. Must be able to get along with others and work effectively as a team by participating in problem-solving and contributing to the overall team development by sharing information and knowledge. Must exhibit the knowledge, skills, and abilities, and minimum requirements listed in this Position Description. Performs all other duties as assigned. Requirements KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED In order to perform the essential functions of this job, after an orientation period, the employee must possess the following: a working knowledge of Riveon Mental Health and Recovery Policy and Procedures, including sensitivity and adherence to clients' rights, confidentiality, and health and safety issues. Must have the ability to maintain a pleasant and courteous disposition consistently to support the concept of excellent customer service. The employee must be comfortable and adept with a computer, a mouse, and preferably latest version of Windows, Word, and Excel in order to perform client check-in and scheduling procedures. The employee must have knowledge of proper phone etiquette in order to adequately serve callers. Must be able to handle difficult customers, using conflict resolution techniques. Must exhibit sensitivity to different cultures. WORKING CONDITIONS Almost all time is spent in an office environment. The employee will be required to sit for extended periods and will spend a large portion of their time on the telephone. Must be able to bend, stoop, walk, and lift and push minimal loads at various times. A considerable amount of time will also be spent working on a computer so the employee should have close vision ability. Due to large amount of face to face client contact, the employee must have excellent language and speaking skills. REQUIREMENTS/QUALIFICATIONS High school graduate or equivalent. Minimum typing of 35 wpm. Must have a minimum of one year of experience as a receptionist and/or switchboard operator in a health care setting, or three years of general receptionist/clerical experience. Must have strong customer service orientation and experience. Must have the ability to apply common sense understanding and to carry out written and oral instructions using good judgment in order to work under minimal supervision. Must have manual dexterity and the ability to communicate orally in person. Must be able to work in a fast paced environment with multiple priorities. Must have knowledge of proper phone etiquette and be able to handle difficult customers. Computer experience, preferably in the latest version of Windows, Word, and Excel, is strongly preferred. Favorable references and/or evaluations are required. Bilingual (English/Spanish speaking) a plus. Experience with EMR (Electronic Medical Records) a plus.