Customer service representative manager vs assistant customer service manager

Differences between customer service representative manager and assistant customer service manager duties and responsibilities

Customer service representative manager example responsibilities.

• Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
• Manage AP and ordered/maintain office supplies.
• Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
• Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
• Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
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Assistant customer service manager example responsibilities.

• Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
• Process accounts receivables and employee payroll coordination.
• Convince owner operator to invest in next-generation POS technology.
• Develop, document, and implement effective customer-focuse procedures and policies, and ensure their compliance with establish corporate ISO requirements.
• Retrieve electronic inquiries from consumers and any CIGNA associate parties responding to requests for information and assistance with benefits.