Customer service representative manager vs customer service-call center manager

The differences between customer service representative managers and customer service-call center managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer service representative manager, becoming a customer service-call center manager takes usually requires 4-6 years. Additionally, a customer service-call center manager has an average salary of $33,476, which is higher than the $32,048 average annual salary of a customer service representative manager.

The top three skills for a customer service representative manager include PET, payroll and customer satisfaction. The most important skills for a customer service-call center manager are inbound calls, data entry, and customer care.

Customer service representative manager vs customer service-call center manager overview

	Customer Service Representative Manager	Customer Service-Call Center Manager
Yearly salary	$32,048	$33,476
Hourly rate	$15.41	$16.09
Growth rate	-4%	6%
Number of jobs	147,039	189,413
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	High School Diploma, 31%
Average age	40	44
Years of experience	12	6

What does a customer service representative manager do?

A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.

What does a customer service-call center manager do?

A customer service/call center manager is responsible for monitoring the operations of a call center department, ensuring that the team members provide excellent customer service to the clients by responding quickly to their inquiries and concerns and providing immediate resolutions for complaints. Customer service/call center managers keep track of the staff's performance, analyzing metrics, and developing strategies to maximize productivity. They also assist the representatives in handling difficult calls and escalated complaints, authorizing refunds, and replacing products as needed. To perform these tasks, a customer service/call center manager must have excellent leadership and communication skills.

Customer service representative manager vs customer service-call center manager salary

Customer service representative managers and customer service-call center managers have different pay scales, as shown below.

	Customer Service Representative Manager	Customer Service-Call Center Manager
Average salary	$32,048	$33,476
Salary range	Between $25,000 And $41,000	Between $27,000 And $40,000
Highest paying City	San Jose, CA	Wallingford, CT
Highest paying state	California	Connecticut
Best paying company	First Book	CENTER FOR SIGHT
Best paying industry	Finance	Telecommunication

Differences between customer service representative manager and customer service-call center manager education

There are a few differences between a customer service representative manager and a customer service-call center manager in terms of educational background:

	Customer Service Representative Manager	Customer Service-Call Center Manager
Most common degree	Bachelor's Degree, 37%	High School Diploma, 31%
Most common major	Business	Business
Most common college	-	University of Pennsylvania

Customer service representative manager vs customer service-call center manager demographics

Here are the differences between customer service representative managers' and customer service-call center managers' demographics:

	Customer Service Representative Manager	Customer Service-Call Center Manager
Average age	40	44
Gender ratio	Male, 34.8% Female, 65.2%	Male, 29.3% Female, 70.7%
Race ratio	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7%	Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5%
LGBT Percentage	7%	10%

Differences between customer service representative manager and customer service-call center manager duties and responsibilities

Customer service representative manager example responsibilities.

Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
Manage AP and ordered/maintain office supplies.
Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

Customer service-call center manager example responsibilities.

Enroll approve recipients with a Medicaid manage care program.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Create spreadsheets, word documents and PowerPoint presentations as needed.
Provide technical support for mobile devices by using various tools to repair software/ troubleshoot devices to resolve common issues.
Train staff to troubleshoot computer issues and Internet satellite communications.
Make contact with potential consumers asking for information about Medicare supplements.

Customer service representative manager vs customer service-call center manager skills

Common customer service representative manager skills

PET, 71%
Payroll, 2%
Customer Satisfaction, 2%
Customer Complaints, 2%
Customer Inquiries, 2%
Bank Deposits, 1%

Common customer service-call center manager skills

Inbound Calls, 16%
Data Entry, 13%
Customer Care, 9%
Customer Service, 9%
Computer System, 9%
Credit Card Payments, 4%

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Customer Service Representative Manager
Customer Service Representative Manager vs Customer Service-Call Center Manager

Updated January 8, 2025

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