Customer service representative manager vs senior representative

The differences between customer service representative managers and senior representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service representative manager and a senior representative. Additionally, a senior representative has an average salary of $56,621, which is higher than the $32,048 average annual salary of a customer service representative manager.

The top three skills for a customer service representative manager include PET, payroll and customer satisfaction. The most important skills for a senior representative are excellent negotiation, patients, and data entry.

Customer service representative manager vs senior representative overview

	Customer Service Representative Manager	Senior Representative
Yearly salary	$32,048	$56,621
Hourly rate	$15.41	$27.22
Growth rate	-4%	-4%
Number of jobs	147,039	107,601
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 61%
Average age	40	40
Years of experience	12	12

What does a customer service representative manager do?

A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.

What does a senior representative do?

A senior representative is responsible for providing the best customer services for the clients, handling their inquiries and concerns timely and efficiently. Senior representatives are usually also tasked with training new customer service staff, sharing best practices, as well as strategic procedures to maximize productivity and maintain high-quality operations. They assist the management with sales techniques, selling new services and products to the customers by demonstrating features and special offers. A senior representative process orders and payments, as well as replacing items and initiating refunds.

Customer service representative manager vs senior representative salary

Customer service representative managers and senior representatives have different pay scales, as shown below.

	Customer Service Representative Manager	Senior Representative
Average salary	$32,048	$56,621
Salary range	Between $25,000 And $41,000	Between $30,000 And $105,000
Highest paying City	San Jose, CA	Washington, DC
Highest paying state	California	New Jersey
Best paying company	First Book	Brookfield Properties
Best paying industry	Finance	-

Differences between customer service representative manager and senior representative education

There are a few differences between a customer service representative manager and a senior representative in terms of educational background:

	Customer Service Representative Manager	Senior Representative
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 61%
Most common major	Business	Business
Most common college	-	-

Customer service representative manager vs senior representative demographics

Here are the differences between customer service representative managers' and senior representatives' demographics:

	Customer Service Representative Manager	Senior Representative
Average age	40	40
Gender ratio	Male, 34.8% Female, 65.2%	Male, 45.9% Female, 54.1%
Race ratio	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7%	Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer service representative manager and senior representative duties and responsibilities

Customer service representative manager example responsibilities.

Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
Manage AP and ordered/maintain office supplies.
Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

Senior representative example responsibilities.

Utilize creative PowerPoint presentations that motivate student prospects to attain educational goals.
Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
Coach and provide QA improvement.
Create in-store display windows and arrange furniture.
Work with Wal-Greens during CCR project as TL1.
Answer distributors' inquiries and promote company's products and sales events.

Customer service representative manager vs senior representative skills

Common customer service representative manager skills

PET, 71%
Payroll, 2%
Customer Satisfaction, 2%
Customer Complaints, 2%
Customer Inquiries, 2%
Bank Deposits, 1%

Common senior representative skills

Excellent Negotiation, 10%
Patients, 9%
Data Entry, 7%
Financial Services, 7%
Technical Assistance, 5%
PowerPoint, 5%

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Customer Service Representative Manager
Customer Service Representative Manager vs Senior Representative

Updated January 8, 2025

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