Customer service specialist lead vs customer care specialist

Differences between customer service specialist lead and customer care specialist duties and responsibilities

Customer service specialist lead example responsibilities.

• Explain coverage specifications on the various and enrolling new leads on the Medicare plan that are designed specifically for them.
• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Collect proper documentation for Medicare and other providers.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Customer care specialist example responsibilities.

• Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
• Provide unbias assistance to Medicaid providers with questions regarding Medicaid patient eligibility, medical claims statuses and other program questions.
• Present PowerPoint presentations in a webinar format that introduce new features and enhancements to self- service, e-commerce portal.
• Authenticate callers before providing personal health information to avoid breaking HIPAA guidelines.
• Verify then analyze and troubleshoot customer's questions regarding student loan disbursement procedures and banking accounts.
• Maintain working knowledge of numerous product lines as well as policies to effectively troubleshoot and/or replace defective products
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