Customer service specialist lead vs special service associate

Differences between customer service specialist lead and special service associate duties and responsibilities

Customer service specialist lead example responsibilities.

• Explain coverage specifications on the various and enrolling new leads on the Medicare plan that are designed specifically for them.
• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Collect proper documentation for Medicare and other providers.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.

Special service associate example responsibilities.

• Manage RTV process: obtaining credits from vendors, key-rec errors, key-rec new orders.
• Manage all VIP internal events, including new attraction grand openings, press junkets and host functions.
• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Assist customers in applying for home depot credit card.
• Maintain accountability reports, special orders on hand report, and POS discrepancy reports.
• Help to reduce refunds seek at POS and special order desk by researching discrepancies and offering alternate resolution.
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