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The differences between customer support coordinators and customer care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support coordinator and a customer care specialist. Additionally, a customer support coordinator has an average salary of $37,136, which is higher than the $32,427 average annual salary of a customer care specialist.
The top three skills for a customer support coordinator include POS, front end and customer support. The most important skills for a customer care specialist are customer care, customer service, and outbound calls.
| Customer Support Coordinator | Customer Care Specialist | |
| Yearly salary | $37,136 | $32,427 |
| Hourly rate | $17.85 | $15.59 |
| Growth rate | -4% | -4% |
| Number of jobs | 259,956 | 260,027 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service coordinator is an individual who motivates and supervises customer service teams for business performance maximization. Customer service coordinators make sure that customer loyalty and satisfaction are met. They analyze complaints, design and implement campaigns for customer retention, and develop new procedures. The skills needed for this job include procurement management, accounting, and finance skills, documentation management, and organizational skills. They should also have strong communication and interpersonal skills.
A customer care specialist is responsible for assisting the customers with their inquiries and concerns regarding the goods and services offered by the organization. A customer care specialist must be detail-oriented, as well as have excellent communication and time-management skills in responding to the customers' needs while documenting the processes on a specific computer program. Customer care specialists are responsible for processing payments, replacing defective items, and initiating refunds as needed. They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
Customer support coordinators and customer care specialists have different pay scales, as shown below.
| Customer Support Coordinator | Customer Care Specialist | |
| Average salary | $37,136 | $32,427 |
| Salary range | Between $25,000 And $53,000 | Between $26,000 And $39,000 |
| Highest paying City | San Jose, CA | Grand Forks, ND |
| Highest paying state | Massachusetts | Hawaii |
| Best paying company | Arrow Electronics | Axogen |
| Best paying industry | Technology | Insurance |
There are a few differences between a customer support coordinator and a customer care specialist in terms of educational background:
| Customer Support Coordinator | Customer Care Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer support coordinators' and customer care specialists' demographics:
| Customer Support Coordinator | Customer Care Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 42.9% Female, 57.1% | Male, 30.2% Female, 69.8% |
| Race ratio | Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 20.4% Asian, 6.9% White, 54.9% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 19.1% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |