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The differences between customer support coordinators and sales support coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer support coordinator, becoming a sales support coordinator takes usually requires 6-8 years. Additionally, a sales support coordinator has an average salary of $39,648, which is higher than the $37,136 average annual salary of a customer support coordinator.
The top three skills for a customer support coordinator include POS, front end and customer support. The most important skills for a sales support coordinator are sales support, powerpoint, and CRM.
| Customer Support Coordinator | Sales Support Coordinator | |
| Yearly salary | $37,136 | $39,648 |
| Hourly rate | $17.85 | $19.06 |
| Growth rate | -4% | -8% |
| Number of jobs | 259,956 | 86,112 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 66% |
| Average age | 40 | 46 |
| Years of experience | 12 | 8 |
A customer service coordinator is an individual who motivates and supervises customer service teams for business performance maximization. Customer service coordinators make sure that customer loyalty and satisfaction are met. They analyze complaints, design and implement campaigns for customer retention, and develop new procedures. The skills needed for this job include procurement management, accounting, and finance skills, documentation management, and organizational skills. They should also have strong communication and interpersonal skills.
A sales support coordinator is responsible for assisting the sales team in selling goods and services, identifying opportunities by researching market trends, and generating more revenue resources for the business to increase profitability according to public demands. Sales support coordinators conduct data and statistical analysis with the sales performance reports and help the team in strategizing efficient promotional techniques to boost brand awareness in the market. A sales support coordinator handles the customers' inquiries and concerns, process orders and payments, and resolve complaints.
Customer support coordinators and sales support coordinators have different pay scales, as shown below.
| Customer Support Coordinator | Sales Support Coordinator | |
| Average salary | $37,136 | $39,648 |
| Salary range | Between $25,000 And $53,000 | Between $28,000 And $54,000 |
| Highest paying City | San Jose, CA | New York, NY |
| Highest paying state | Massachusetts | New York |
| Best paying company | Arrow Electronics | IBM |
| Best paying industry | Technology | Finance |
There are a few differences between a customer support coordinator and a sales support coordinator in terms of educational background:
| Customer Support Coordinator | Sales Support Coordinator | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 66% |
| Most common major | Business | Business |
| Most common college | - | University of Pennsylvania |
Here are the differences between customer support coordinators' and sales support coordinators' demographics:
| Customer Support Coordinator | Sales Support Coordinator | |
| Average age | 40 | 46 |
| Gender ratio | Male, 42.9% Female, 57.1% | Male, 24.6% Female, 75.4% |
| Race ratio | Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 20.4% Asian, 6.9% White, 54.9% American Indian and Alaska Native, 0.7% | Black or African American, 6.4% Unknown, 3.9% Hispanic or Latino, 16.7% Asian, 7.0% White, 65.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 6% |