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The differences between customer support specialists and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support specialist and a certified medical technician. Additionally, a customer support specialist has an average salary of $39,470, which is higher than the $38,859 average annual salary of a certified medical technician.
The top three skills for a customer support specialist include customer support, phone calls and compassion. The most important skills for a certified medical technician are patients, vital signs, and CPR.
| Customer Support Specialist | Certified Medical Technician | |
| Yearly salary | $39,470 | $38,859 |
| Hourly rate | $18.98 | $18.68 |
| Growth rate | -4% | 5% |
| Number of jobs | 259,592 | 164,424 |
| Job satisfaction | 1 | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 28% |
| Average age | 40 | 44 |
| Years of experience | 12 | 12 |
A customer support specialist is responsible for assisting a customer's inquiries and concerns regarding the goods and services the organization offers. Customer support specialists handle customer issues and resolve them promptly, escalating high-level complaints to the immediate supervisors. A support specialist will also replace products or process payment refunds as needed. Their goal is to maintain the highest customer satisfaction and keep a good reputation for the company while driving revenues and increasing profitability. A customer support specialist must have outstanding communication skills, as well as the ability to multi-task to record customer complaint cases while providing resolution.
Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.
Customer support specialists and certified medical technicians have different pay scales, as shown below.
| Customer Support Specialist | Certified Medical Technician | |
| Average salary | $39,470 | $38,859 |
| Salary range | Between $28,000 And $55,000 | Between $28,000 And $53,000 |
| Highest paying City | Washington, DC | Denton, TX |
| Highest paying state | Rhode Island | Alaska |
| Best paying company | Micron Technology | Favorite Healthcare Staffing |
| Best paying industry | Technology | Health Care |
There are a few differences between a customer support specialist and a certified medical technician in terms of educational background:
| Customer Support Specialist | Certified Medical Technician | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 28% |
| Most common major | Business | Nursing |
| Most common college | - | University of Connecticut |
Here are the differences between customer support specialists' and certified medical technicians' demographics:
| Customer Support Specialist | Certified Medical Technician | |
| Average age | 40 | 44 |
| Gender ratio | Male, 37.4% Female, 62.6% | Male, 20.4% Female, 79.6% |
| Race ratio | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.2% White, 55.4% American Indian and Alaska Native, 0.7% | Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 8% |