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The differences between customer support specialists and client support specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer support specialist, becoming a client support specialist takes usually requires 1-2 years. Additionally, a client support specialist has an average salary of $39,585, which is higher than the $39,470 average annual salary of a customer support specialist.
The top three skills for a customer support specialist include customer support, phone calls and compassion. The most important skills for a client support specialist are customer service, client support, and client service.
| Customer Support Specialist | Client Support Specialist | |
| Yearly salary | $39,470 | $39,585 |
| Hourly rate | $18.98 | $19.03 |
| Growth rate | -4% | 10% |
| Number of jobs | 259,592 | 136,163 |
| Job satisfaction | 1 | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 62% |
| Average age | 40 | 42 |
| Years of experience | 12 | 2 |
A customer support specialist is responsible for assisting a customer's inquiries and concerns regarding the goods and services the organization offers. Customer support specialists handle customer issues and resolve them promptly, escalating high-level complaints to the immediate supervisors. A support specialist will also replace products or process payment refunds as needed. Their goal is to maintain the highest customer satisfaction and keep a good reputation for the company while driving revenues and increasing profitability. A customer support specialist must have outstanding communication skills, as well as the ability to multi-task to record customer complaint cases while providing resolution.
A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.
Customer support specialists and client support specialists have different pay scales, as shown below.
| Customer Support Specialist | Client Support Specialist | |
| Average salary | $39,470 | $39,585 |
| Salary range | Between $28,000 And $55,000 | Between $29,000 And $53,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | Rhode Island | New York |
| Best paying company | Micron Technology | NTT Data International L.L.C. |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a customer support specialist and a client support specialist in terms of educational background:
| Customer Support Specialist | Client Support Specialist | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | - | Stanford University |
Here are the differences between customer support specialists' and client support specialists' demographics:
| Customer Support Specialist | Client Support Specialist | |
| Average age | 40 | 42 |
| Gender ratio | Male, 37.4% Female, 62.6% | Male, 41.7% Female, 58.3% |
| Race ratio | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.2% White, 55.4% American Indian and Alaska Native, 0.7% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 11% |