Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer support specialists and customer engagement specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support specialist and a customer engagement specialist. Additionally, a customer engagement specialist has an average salary of $41,014, which is higher than the $39,470 average annual salary of a customer support specialist.
The top three skills for a customer support specialist include customer support, phone calls and compassion. The most important skills for a customer engagement specialist are brand awareness, wine, and customer service.
| Customer Support Specialist | Customer Engagement Specialist | |
| Yearly salary | $39,470 | $41,014 |
| Hourly rate | $18.98 | $19.72 |
| Growth rate | -4% | -4% |
| Number of jobs | 259,592 | 217,031 |
| Job satisfaction | 1 | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 42% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer support specialist is responsible for assisting a customer's inquiries and concerns regarding the goods and services the organization offers. Customer support specialists handle customer issues and resolve them promptly, escalating high-level complaints to the immediate supervisors. A support specialist will also replace products or process payment refunds as needed. Their goal is to maintain the highest customer satisfaction and keep a good reputation for the company while driving revenues and increasing profitability. A customer support specialist must have outstanding communication skills, as well as the ability to multi-task to record customer complaint cases while providing resolution.
A client engagement specialist is in charge of devising strategies to build positive relationships with clients that will translate to sales. Their responsibilities revolve around performing research and analysis to identify client needs, finding new sales leads and opportunities, and coordinating with team members. They must also reach out to clients through calls, correspondence, or face-to-face interaction to offer products and services, discuss specifications, secure sales, process payments, and perform follow-up calls. Moreover, a client engagement specialist must answer inquiries and address issues and concerns, resolving them promptly and efficiently.
Customer support specialists and customer engagement specialists have different pay scales, as shown below.
| Customer Support Specialist | Customer Engagement Specialist | |
| Average salary | $39,470 | $41,014 |
| Salary range | Between $28,000 And $55,000 | Between $25,000 And $64,000 |
| Highest paying City | Washington, DC | Washington, DC |
| Highest paying state | Rhode Island | Massachusetts |
| Best paying company | Micron Technology | NVIDIA |
| Best paying industry | Technology | Health Care |
There are a few differences between a customer support specialist and a customer engagement specialist in terms of educational background:
| Customer Support Specialist | Customer Engagement Specialist | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 42% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer support specialists' and customer engagement specialists' demographics:
| Customer Support Specialist | Customer Engagement Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 37.4% Female, 62.6% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.2% White, 55.4% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.0% Hispanic or Latino, 18.4% Asian, 6.1% White, 59.2% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 7% |