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The differences between customer support specialists and customer retention specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support specialist and a customer retention specialist. Additionally, a customer support specialist has an average salary of $39,470, which is higher than the $33,422 average annual salary of a customer retention specialist.
The top three skills for a customer support specialist include customer support, phone calls and compassion. The most important skills for a customer retention specialist are customer service, inbound calls, and outbound calls.
| Customer Support Specialist | Customer Retention Specialist | |
| Yearly salary | $39,470 | $33,422 |
| Hourly rate | $18.98 | $16.07 |
| Growth rate | -4% | -4% |
| Number of jobs | 259,592 | 204,538 |
| Job satisfaction | 1 | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 40% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Customer support specialists and customer retention specialists have different pay scales, as shown below.
| Customer Support Specialist | Customer Retention Specialist | |
| Average salary | $39,470 | $33,422 |
| Salary range | Between $28,000 And $55,000 | Between $26,000 And $42,000 |
| Highest paying City | Washington, DC | - |
| Highest paying state | Rhode Island | - |
| Best paying company | Micron Technology | - |
| Best paying industry | Technology | - |
There are a few differences between a customer support specialist and a customer retention specialist in terms of educational background:
| Customer Support Specialist | Customer Retention Specialist | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer support specialists' and customer retention specialists' demographics:
| Customer Support Specialist | Customer Retention Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 37.4% Female, 62.6% | Male, 42.4% Female, 57.6% |
| Race ratio | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.2% White, 55.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 6.3% White, 56.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |