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The differences between customer support specialists and customer support coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer support specialist and a customer support coordinator. Additionally, a customer support specialist has an average salary of $39,470, which is higher than the $37,136 average annual salary of a customer support coordinator.
The top three skills for a customer support specialist include customer support, phone calls and compassion. The most important skills for a customer support coordinator are POS, front end, and customer support.
| Customer Support Specialist | Customer Support Coordinator | |
| Yearly salary | $39,470 | $37,136 |
| Hourly rate | $18.98 | $17.85 |
| Growth rate | -4% | -4% |
| Number of jobs | 259,592 | 259,956 |
| Job satisfaction | 1 | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer support specialist is responsible for assisting a customer's inquiries and concerns regarding the goods and services the organization offers. Customer support specialists handle customer issues and resolve them promptly, escalating high-level complaints to the immediate supervisors. A support specialist will also replace products or process payment refunds as needed. Their goal is to maintain the highest customer satisfaction and keep a good reputation for the company while driving revenues and increasing profitability. A customer support specialist must have outstanding communication skills, as well as the ability to multi-task to record customer complaint cases while providing resolution.
A customer service coordinator is an individual who motivates and supervises customer service teams for business performance maximization. Customer service coordinators make sure that customer loyalty and satisfaction are met. They analyze complaints, design and implement campaigns for customer retention, and develop new procedures. The skills needed for this job include procurement management, accounting, and finance skills, documentation management, and organizational skills. They should also have strong communication and interpersonal skills.
Customer support specialists and customer support coordinators have different pay scales, as shown below.
| Customer Support Specialist | Customer Support Coordinator | |
| Average salary | $39,470 | $37,136 |
| Salary range | Between $28,000 And $55,000 | Between $25,000 And $53,000 |
| Highest paying City | Washington, DC | San Jose, CA |
| Highest paying state | Rhode Island | Massachusetts |
| Best paying company | Micron Technology | Arrow Electronics |
| Best paying industry | Technology | Technology |
There are a few differences between a customer support specialist and a customer support coordinator in terms of educational background:
| Customer Support Specialist | Customer Support Coordinator | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer support specialists' and customer support coordinators' demographics:
| Customer Support Specialist | Customer Support Coordinator | |
| Average age | 40 | 40 |
| Gender ratio | Male, 37.4% Female, 62.6% | Male, 42.9% Female, 57.1% |
| Race ratio | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.2% White, 55.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 20.4% Asian, 6.9% White, 54.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |