Data center supervisor vs call center supervisor

The differences between data center supervisors and call center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a data center supervisor and a call center supervisor. Additionally, a data center supervisor has an average salary of $66,688, which is higher than the $35,300 average annual salary of a call center supervisor.

The top three skills for a data center supervisor include windows, data analysis and SQL. The most important skills for a call center supervisor are strong customer service, patients, and customer care.

Data center supervisor vs call center supervisor overview

	Data Center Supervisor	Call Center Supervisor
Yearly salary	$66,688	$35,300
Hourly rate	$32.06	$16.97
Growth rate	16%	6%
Number of jobs	111,104	217,633
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 45%
Average age	47	47
Years of experience	6	6

What does a data center supervisor do?

A data center supervisor oversees a data center's daily operations to ensure everything runs smoothly and efficiently according to company standards. As a data center supervisor, it is their responsibility to manage systems and subsystems, monitor the server rooms, and develop plans to optimize operations. They will also create and implement test processes, perform reviews and assessments, monitor the performance of the workforce, and solve issues and concerns when any arise. Moreover, a data center supervisor produces regular reports, presenting them to senior workers or executives.

What does a call center supervisor do?

A call center supervisor is responsible for managing customer service operations, ensuring an efficient resolution to the customers' inquiries and complaints. Call center supervisors are the ones monitoring the staff's performance and productivity, especially at high call volumes, and take on escalated complaints. They provide helpful strategies to improve the customer service experience, maintaining clients' satisfaction crucial for driving business revenues and reaching profitability goals. A call center supervisor must have excellent communication and leadership skills, providing coaching sessions for the agents and identifying business opportunities.

Data center supervisor vs call center supervisor salary

Data center supervisors and call center supervisors have different pay scales, as shown below.

	Data Center Supervisor	Call Center Supervisor
Average salary	$66,688	$35,300
Salary range	Between $43,000 And $102,000	Between $23,000 And $53,000
Highest paying City	Quincy, MA	New York, NY
Highest paying state	Massachusetts	Hawaii
Best paying company	Apple	Spectrum
Best paying industry	Finance	Finance

Differences between data center supervisor and call center supervisor education

There are a few differences between a data center supervisor and a call center supervisor in terms of educational background:

	Data Center Supervisor	Call Center Supervisor
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	Stanford University	California State University - Bakersfield

Data center supervisor vs call center supervisor demographics

Here are the differences between data center supervisors' and call center supervisors' demographics:

	Data Center Supervisor	Call Center Supervisor
Average age	47	47
Gender ratio	Male, 67.9% Female, 32.1%	Male, 39.9% Female, 60.1%
Race ratio	Black or African American, 9.4% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 61.2% American Indian and Alaska Native, 0.6%	Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.1% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between data center supervisor and call center supervisor duties and responsibilities

Data center supervisor example responsibilities.

Manage PC workstations that include Novell files servers and MSN software.
Manage the entire project including researching/procuring the hardware, installing require infrastructure, and establishing backup policy/rotation for the entire company.
Escalate production issues to appropriate development and support groups for resolution.
Develop overall functional and systems requirements and specifications for the new LAN.
Research trouble tickets to ensure SLA is being meet on a timely basis.
Interface with external vendors to ensure hardware and software SLA's are meet.

Call center supervisor example responsibilities.

Lead team through tactical military operations training focuse on leadership strategy and survival in vary deployment locations across the globe.
Develop and implement workforce team to monitor and adjust FTE s according to forecast.
Answer questions regarding health insurance, while maintaining knowledge of HIPAA laws, and healthcare laws.
Provide oversight and direction to the employees in the business in accordance with the organization's policies and procedures.
Solve problems with patrons and coworkers -sustain cleanliness of work environment -maintain safety and order (CPR and a certified )
Facilitate training of maintenance administrators by developing PowerPoint materials.

Data center supervisor vs call center supervisor skills

Common data center supervisor skills

Windows, 9%
Data Analysis, 8%
SQL, 7%
Customer Service, 6%
Direct Reports, 5%
Computer System, 5%

Common call center supervisor skills

Strong Customer Service, 21%
Patients, 7%
Customer Care, 6%
Technical Support, 5%
Customer Inquiries, 4%
Customer Satisfaction, 4%

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Data Center Supervisor vs Call Center Supervisor

Updated January 8, 2025

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