Data entry representative vs service representative

The differences between data entry representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a data entry representative, becoming a service representative takes usually requires 6-12 months. Additionally, a service representative has an average salary of $33,692, which is higher than the $33,173 average annual salary of a data entry representative.

The top three skills for a data entry representative include customer service, outbound calls and inbound calls. The most important skills for a service representative are customer service, client service, and patients.

Data entry representative vs service representative overview

	Data Entry Representative	Service Representative
Yearly salary	$33,173	$33,692
Hourly rate	$15.95	$16.20
Growth rate	-	-4%
Number of jobs	147,777	210,671
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 28%	Bachelor's Degree, 51%
Average age	44	40
Years of experience	2	12

What does a data entry representative do?

Data entry representatives are professionals who are responsible for entering data from different documents into the computer systems for storage, processing, and data management. These representatives must prepare documents for data entry and check the accuracy of the data that has been inputted into the database software. They must resolve the discrepancies in information as well as create data backups as part of their contingency plan. Data entry representatives must also test the new database systems so that information can be used by other people for reference or reports.

What does a service representative do?

Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.

Data entry representative vs service representative salary

Data entry representatives and service representatives have different pay scales, as shown below.

	Data Entry Representative	Service Representative
Average salary	$33,173	$33,692
Salary range	Between $26,000 And $41,000	Between $24,000 And $45,000
Highest paying City	Urban Honolulu, HI	New York, NY
Highest paying state	Alaska	New York
Best paying company	Alere	Northern Trust
Best paying industry	Automotive	Government

Differences between data entry representative and service representative education

There are a few differences between a data entry representative and a service representative in terms of educational background:

	Data Entry Representative	Service Representative
Most common degree	Bachelor's Degree, 28%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Data entry representative vs service representative demographics

Here are the differences between data entry representatives' and service representatives' demographics:

	Data Entry Representative	Service Representative
Average age	44	40
Gender ratio	Male, 23.8% Female, 76.2%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 9.6% Unknown, 4.2% Hispanic or Latino, 22.4% Asian, 7.6% White, 55.7% American Indian and Alaska Native, 0.6%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	5%	7%

Differences between data entry representative and service representative duties and responsibilities

Data entry representative example responsibilities.

Facilitate entry of customer data and payment information for Medicare, Medicaid, and private insurance billing according to HIPAA guidelines.
Enter payroll information into EasyPay system AS400.
Update and add patient information into AS400 system.
Follow all HIPPA guidelines to help protect patients, clients and company information.
Obtain correct diagnosis from doctors and apply correct ICD-9 codes to expedite billing/payment process.
Correct Medicare and Medicaid claims prior to billing to limit delay due to administrative error.

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Data entry representative vs service representative skills

Common data entry representative skills

Customer Service, 13%
Outbound Calls, 8%
Inbound Calls, 7%
Company Database, 7%
Patient Demographics, 6%
Computer System, 6%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

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Office and Administrative Industry
Data Entry Representative
Data Entry Representative vs Service Representative

Updated January 8, 2025

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