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Dell contractor vs desktop support technician

The differences between dell contractors and desktop support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dell contractor and a desktop support technician. Additionally, a dell contractor has an average salary of $52,960, which is higher than the $41,792 average annual salary of a desktop support technician.

The top three skills for a dell contractor include remote desktop, computer system and PC. The most important skills for a desktop support technician are customer service, desktop support, and troubleshoot.

Dell contractor vs desktop support technician overview

Dell ContractorDesktop Support Technician
Yearly salary$52,960$41,792
Hourly rate$25.46$20.09
Growth rate10%10%
Number of jobs12,705108,944
Job satisfaction51
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 46%
Average age4242
Years of experience22

Dell contractor vs desktop support technician salary

Dell contractors and desktop support technicians have different pay scales, as shown below.

Dell ContractorDesktop Support Technician
Average salary$52,960$41,792
Salary rangeBetween $23,000 And $121,000Between $32,000 And $54,000
Highest paying City-Philadelphia, PA
Highest paying state-Pennsylvania
Best paying company-NTT Data International L.L.C.
Best paying industry-Finance

Differences between dell contractor and desktop support technician education

There are a few differences between a dell contractor and a desktop support technician in terms of educational background:

Dell ContractorDesktop Support Technician
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 46%
Most common majorInformation TechnologyComputer Information Systems
Most common collegeCarnegie Mellon UniversityUniversity of Pennsylvania

Dell contractor vs desktop support technician demographics

Here are the differences between dell contractors' and desktop support technicians' demographics:

Dell ContractorDesktop Support Technician
Average age4242
Gender ratioMale, 79.2% Female, 20.8%Male, 89.8% Female, 10.2%
Race ratioBlack or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4%Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 11.7% White, 54.5% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between dell contractor and desktop support technician duties and responsibilities

Dell contractor example responsibilities.

  • Develop Java base IAM system components to manage security and authorizations.
  • Add and delete system from SCCM.
  • Install all the end users documents, pst's, and files to the new upgrade desktop.
  • Diagnose and troubleshoot hardware and software pertaining to system replacement.
  • Coordinate installation of and support for Cisco VoIP system
  • Champion the selection and ultimate use of Java and object-orient design and programming on a web-base financial inventory management system.
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Desktop support technician example responsibilities.

  • Manage and troubleshoot network connectivity with TCP/IP
  • Coordinate and manage a large-scale VOIP phone system conversion project for high-profile corporate customer.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Deploy WINTERMS on CITRIX platform.
  • Blackberry and android setup and activation.
  • Support a legacy system which requires a client certificate and a specific Java version and configuration.
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Dell contractor vs desktop support technician skills

Common dell contractor skills
  • Remote Desktop, 21%
  • Computer System, 20%
  • PC, 17%
  • Windows XP, 12%
  • Troubleshoot, 9%
  • OS, 5%
Common desktop support technician skills
  • Customer Service, 12%
  • Desktop Support, 10%
  • Troubleshoot, 8%
  • Technical Support, 6%
  • Remote Desktop, 3%
  • Laptop Computers, 3%

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