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Dell contractor vs technical support representative

The differences between dell contractors and technical support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dell contractor and a technical support representative. Additionally, a dell contractor has an average salary of $52,960, which is higher than the $34,758 average annual salary of a technical support representative.

The top three skills for a dell contractor include remote desktop, computer system and PC. The most important skills for a technical support representative are customer calls, smartphones, and technical support calls.

Dell contractor vs technical support representative overview

Dell ContractorTechnical Support Representative
Yearly salary$52,960$34,758
Hourly rate$25.46$16.71
Growth rate10%10%
Number of jobs12,705212,082
Job satisfaction5-
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 40%
Average age4242
Years of experience22

Dell contractor vs technical support representative salary

Dell contractors and technical support representatives have different pay scales, as shown below.

Dell ContractorTechnical Support Representative
Average salary$52,960$34,758
Salary rangeBetween $23,000 And $121,000Between $27,000 And $44,000
Highest paying City-Boston, MA
Highest paying state-Maryland
Best paying company-HP
Best paying industry-Technology

Differences between dell contractor and technical support representative education

There are a few differences between a dell contractor and a technical support representative in terms of educational background:

Dell ContractorTechnical Support Representative
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 40%
Most common majorInformation TechnologyBusiness
Most common collegeCarnegie Mellon UniversityStanford University

Dell contractor vs technical support representative demographics

Here are the differences between dell contractors' and technical support representatives' demographics:

Dell ContractorTechnical Support Representative
Average age4242
Gender ratioMale, 79.2% Female, 20.8%Male, 61.5% Female, 38.5%
Race ratioBlack or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4%Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between dell contractor and technical support representative duties and responsibilities

Dell contractor example responsibilities.

  • Develop Java base IAM system components to manage security and authorizations.
  • Add and delete system from SCCM.
  • Install all the end users documents, pst's, and files to the new upgrade desktop.
  • Diagnose and troubleshoot hardware and software pertaining to system replacement.
  • Coordinate installation of and support for Cisco VoIP system
  • Champion the selection and ultimate use of Java and object-orient design and programming on a web-base financial inventory management system.
  • Show more

Technical support representative example responsibilities.

  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
  • Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
  • Generate nationwide reservations provide customer service and negotiating customer dispute (inbound and outbound calls).
  • Work with QA to identify problems and resolutions base on customer issues.
  • Provide product information to customers inquiring about their iPhone, iPod, and iPad features.
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Dell contractor vs technical support representative skills

Common dell contractor skills
  • Remote Desktop, 21%
  • Computer System, 20%
  • PC, 17%
  • Windows XP, 12%
  • Troubleshoot, 9%
  • OS, 5%
Common technical support representative skills
  • Customer Calls, 14%
  • Smartphones, 9%
  • Technical Support Calls, 7%
  • Work Ethic, 6%
  • Internet Connectivity, 6%
  • Customer Service, 5%

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