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Dell field technician vs field service technician

The differences between dell field technicians and field service technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a dell field technician, becoming a field service technician takes usually requires 6-12 months. Additionally, a field service technician has an average salary of $54,339, which is higher than the $42,796 average annual salary of a dell field technician.

The top three skills for a dell field technician include desktop, POS and customer locations. The most important skills for a field service technician are customer service, preventative maintenance, and customer satisfaction.

Dell field technician vs field service technician overview

Dell Field TechnicianField Service Technician
Yearly salary$42,796$54,339
Hourly rate$20.57$26.12
Growth rate10%8%
Number of jobs104,206167,298
Job satisfaction--
Most common degreeAssociate Degree, 44%Associate Degree, 40%
Average age4244
Years of experience212

Dell field technician vs field service technician salary

Dell field technicians and field service technicians have different pay scales, as shown below.

Dell Field TechnicianField Service Technician
Average salary$42,796$54,339
Salary rangeBetween $32,000 And $56,000Between $35,000 And $82,000
Highest paying City-San Francisco, CA
Highest paying state-California
Best paying company-Google
Best paying industry-Finance

Differences between dell field technician and field service technician education

There are a few differences between a dell field technician and a field service technician in terms of educational background:

Dell Field TechnicianField Service Technician
Most common degreeAssociate Degree, 44%Associate Degree, 40%
Most common majorComputer Information SystemsElectrical Engineering
Most common collegeGeorgia Institute of Technology-

Dell field technician vs field service technician demographics

Here are the differences between dell field technicians' and field service technicians' demographics:

Dell Field TechnicianField Service Technician
Average age4244
Gender ratioMale, 94.7% Female, 5.3%Male, 92.3% Female, 7.7%
Race ratioBlack or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 12.0% White, 55.5% American Indian and Alaska Native, 0.4%Black or African American, 4.8% Unknown, 3.8% Hispanic or Latino, 16.8% Asian, 1.7% White, 72.2% American Indian and Alaska Native, 0.7%
LGBT Percentage11%1%

Differences between dell field technician and field service technician duties and responsibilities

Dell field technician example responsibilities.

  • Manage paperwork associate with HVAC procedures.
  • Work with motherboards to LCD displays.
  • Perform basic hardware replacements on dell desktop systems and portable computers.
  • Perform laptop and desktop repair and installation for dell and gateway customers.
  • Complete inventory of IBM laptops and accurately and efficiently input necessary data into designated database before repair.
  • Support services include network connectivity, including LAN and WLAN connectivity.
  • Show more

Field service technician example responsibilities.

  • Manage onsite supporting contractors to achieve customers end result to satisfaction.
  • Lead initiatives to decrease manufacturing downtime and increase QA process inspection.
  • Manage a team of 12 field engineers and 130 MRI systems in NYC.
  • Collaborate to achieve a Citrix solution for the IADC shop floor and implement the current server farm.
  • Manage and administer network security, LAN, WLAN, desktops, servers, applications, and databases.
  • Manage and service access control technology to include Honeywell's StarII and TEMA, and PCSC MicroLPM and IQ series controllers.
  • Show more

Dell field technician vs field service technician skills

Common dell field technician skills
  • Desktop, 23%
  • POS, 17%
  • Customer Locations, 13%
  • Mile Radius, 13%
  • Service Calls, 11%
  • Lenovo, 5%
Common field service technician skills
  • Customer Service, 19%
  • Preventative Maintenance, 8%
  • Customer Satisfaction, 6%
  • Technical Support, 5%
  • Hand Tools, 4%
  • Test Equipment, 3%

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