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Dell field technician vs information technology/support technician

The differences between dell field technicians and information technology/support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dell field technician and an information technology/support technician. Additionally, an information technology/support technician has an average salary of $45,591, which is higher than the $42,796 average annual salary of a dell field technician.

The top three skills for a dell field technician include desktop, POS and customer locations. The most important skills for an information technology/support technician are customer service, troubleshoot, and computer system.

Dell field technician vs information technology/support technician overview

Dell Field TechnicianInformation Technology/Support Technician
Yearly salary$42,796$45,591
Hourly rate$20.57$21.92
Growth rate10%10%
Number of jobs104,206161,748
Job satisfaction--
Most common degreeAssociate Degree, 44%Bachelor's Degree, 51%
Average age4242
Years of experience22

Dell field technician vs information technology/support technician salary

Dell field technicians and information technology/support technicians have different pay scales, as shown below.

Dell Field TechnicianInformation Technology/Support Technician
Average salary$42,796$45,591
Salary rangeBetween $32,000 And $56,000Between $31,000 And $66,000
Highest paying City-San Francisco, CA
Highest paying state-Pennsylvania
Best paying company-Microsoft
Best paying industry-Technology

Differences between dell field technician and information technology/support technician education

There are a few differences between a dell field technician and an information technology/support technician in terms of educational background:

Dell Field TechnicianInformation Technology/Support Technician
Most common degreeAssociate Degree, 44%Bachelor's Degree, 51%
Most common majorComputer Information SystemsComputer Science
Most common collegeGeorgia Institute of TechnologyUniversity of Pennsylvania

Dell field technician vs information technology/support technician demographics

Here are the differences between dell field technicians' and information technology/support technicians' demographics:

Dell Field TechnicianInformation Technology/Support Technician
Average age4242
Gender ratioMale, 94.7% Female, 5.3%Male, 85.4% Female, 14.6%
Race ratioBlack or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 12.0% White, 55.5% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 13.2% White, 54.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between dell field technician and information technology/support technician duties and responsibilities

Dell field technician example responsibilities.

  • Manage paperwork associate with HVAC procedures.
  • Work with motherboards to LCD displays.
  • Perform basic hardware replacements on dell desktop systems and portable computers.
  • Perform laptop and desktop repair and installation for dell and gateway customers.
  • Complete inventory of IBM laptops and accurately and efficiently input necessary data into designated database before repair.
  • Support services include network connectivity, including LAN and WLAN connectivity.
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Information technology/support technician example responsibilities.

  • Manage DHCP entries, assign and reserve IP addresses for different sites and locations.
  • Manage companies ShoreTel VoIP telephone system.
  • Manage and maintain network peripherals including printers, workstations and network connections.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Furnish technical assistance with VoIP system maintenance.
  • Use SCCM to remotely support and install software allowing for a reduction in troubleshooting times.
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Dell field technician vs information technology/support technician skills

Common dell field technician skills
  • Desktop, 23%
  • POS, 17%
  • Customer Locations, 13%
  • Mile Radius, 13%
  • Service Calls, 11%
  • Lenovo, 5%
Common information technology/support technician skills
  • Customer Service, 12%
  • Troubleshoot, 9%
  • Computer System, 6%
  • Desk Support, 5%
  • Phone Calls, 4%
  • Remote Desktop, 3%

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