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Dell field technician vs senior support technician

The differences between dell field technicians and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dell field technician and a senior support technician. Additionally, a senior support technician has an average salary of $74,459, which is higher than the $42,796 average annual salary of a dell field technician.

The top three skills for a dell field technician include desktop, POS and customer locations. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.

Dell field technician vs senior support technician overview

Dell Field TechnicianSenior Support Technician
Yearly salary$42,796$74,459
Hourly rate$20.57$35.80
Growth rate10%10%
Number of jobs104,206113,499
Job satisfaction--
Most common degreeAssociate Degree, 44%Bachelor's Degree, 48%
Average age4242
Years of experience22

Dell field technician vs senior support technician salary

Dell field technicians and senior support technicians have different pay scales, as shown below.

Dell Field TechnicianSenior Support Technician
Average salary$42,796$74,459
Salary rangeBetween $32,000 And $56,000Between $48,000 And $114,000
Highest paying City-Durham, NC
Highest paying state-Pennsylvania
Best paying company-Pacira BioSciences
Best paying industry-Technology

Differences between dell field technician and senior support technician education

There are a few differences between a dell field technician and a senior support technician in terms of educational background:

Dell Field TechnicianSenior Support Technician
Most common degreeAssociate Degree, 44%Bachelor's Degree, 48%
Most common majorComputer Information SystemsComputer Science
Most common collegeGeorgia Institute of TechnologyStanford University

Dell field technician vs senior support technician demographics

Here are the differences between dell field technicians' and senior support technicians' demographics:

Dell Field TechnicianSenior Support Technician
Average age4242
Gender ratioMale, 94.7% Female, 5.3%Male, 78.4% Female, 21.6%
Race ratioBlack or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 12.0% White, 55.5% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between dell field technician and senior support technician duties and responsibilities

Dell field technician example responsibilities.

  • Manage paperwork associate with HVAC procedures.
  • Work with motherboards to LCD displays.
  • Perform basic hardware replacements on dell desktop systems and portable computers.
  • Perform laptop and desktop repair and installation for dell and gateway customers.
  • Complete inventory of IBM laptops and accurately and efficiently input necessary data into designated database before repair.
  • Support services include network connectivity, including LAN and WLAN connectivity.
  • Show more

Senior support technician example responsibilities.

  • Manage the virtual platforms utilize in the office using VMWare.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Organize and maintain Linux labs.
  • Help resolve terminal server and citrix environment issues.
  • Research Linux server logs to find errors within applications.
  • Train customers in hardware and software on both the pc and mac.
  • Show more

Dell field technician vs senior support technician skills

Common dell field technician skills
  • Desktop, 23%
  • POS, 17%
  • Customer Locations, 13%
  • Mile Radius, 13%
  • Service Calls, 11%
  • Lenovo, 5%
Common senior support technician skills
  • Customer Service, 13%
  • Technical Support, 11%
  • Troubleshoot, 9%
  • Desk Support, 4%
  • Phone Calls, 4%
  • Mac, 4%

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