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Desk top publisher vs desk support technician

The differences between desk top publishers and desk support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desk top publisher and a desk support technician. Additionally, a desk top publisher has an average salary of $47,203, which is higher than the $40,715 average annual salary of a desk support technician.

The top three skills for a desk top publisher include desktop support, PC and OS. The most important skills for a desk support technician are customer service, technical support, and troubleshoot.

Desk top publisher vs desk support technician overview

Desk Top PublisherDesk Support Technician
Yearly salary$47,203$40,715
Hourly rate$22.69$19.57
Growth rate10%10%
Number of jobs24,946130,485
Job satisfaction--
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 48%
Average age4242
Years of experience22

Desk top publisher vs desk support technician salary

Desk top publishers and desk support technicians have different pay scales, as shown below.

Desk Top PublisherDesk Support Technician
Average salary$47,203$40,715
Salary rangeBetween $30,000 And $73,000Between $26,000 And $62,000
Highest paying City-South San Francisco, CA
Highest paying state-California
Best paying company-BNY Mellon
Best paying industry-Technology

Differences between desk top publisher and desk support technician education

There are a few differences between a desk top publisher and a desk support technician in terms of educational background:

Desk Top PublisherDesk Support Technician
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 48%
Most common majorComputer ScienceBusiness
Most common collegeMassachusetts Institute of TechnologyStanford University

Desk top publisher vs desk support technician demographics

Here are the differences between desk top publishers' and desk support technicians' demographics:

Desk Top PublisherDesk Support Technician
Average age4242
Gender ratioMale, 53.2% Female, 46.8%Male, 82.6% Female, 17.4%
Race ratioBlack or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.6% White, 56.4% American Indian and Alaska Native, 0.4%Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desk top publisher and desk support technician duties and responsibilities

Desk top publisher example responsibilities.

  • Manage remedy ticket queue to ensure tickets are being handle properly and resolve within SLA.
  • Create a SharePoint document repository for all legacy system information, configuration, and associate processes.
  • Monitor the NAGIOS alarm system that report alerts for servers, switches, applications, and services.
  • Provide networking/desktop support and perform mainframe and account maintenance tasks.

Desk support technician example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Use multiple monitor setup display and remote desktop applications via VPN to access associate computers.
  • Utilize desktop deployment tools in order to deploy and maintain inventory for PCs, monitors, and printers.
  • Assist with network connectivity with PCs, laptops, and mobile phones including TCP/IP settings and internet connections.
  • Provide administrative support and troubleshooting for VPN users.
  • Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.
  • Show more

Desk top publisher vs desk support technician skills

Common desk top publisher skills
  • Desktop Support, 39%
  • PC, 14%
  • OS, 13%
  • XP, 11%
  • LAN, 9%
  • VPN, 9%
Common desk support technician skills
  • Customer Service, 11%
  • Technical Support, 8%
  • Troubleshoot, 7%
  • Phone Calls, 5%
  • Desk Side Support, 5%
  • Remote Troubleshooting, 4%

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