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Desk top publisher vs help desk coordinator

The differences between desk top publishers and help desk coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desk top publisher and a help desk coordinator. Additionally, a desk top publisher has an average salary of $47,203, which is higher than the $40,262 average annual salary of a help desk coordinator.

The top three skills for a desk top publisher include desktop support, PC and OS. The most important skills for a help desk coordinator are technical support, phone calls, and troubleshoot.

Desk top publisher vs help desk coordinator overview

Desk Top PublisherHelp Desk Coordinator
Yearly salary$47,203$40,262
Hourly rate$22.69$19.36
Growth rate10%10%
Number of jobs24,94689,791
Job satisfaction--
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 49%
Average age4242
Years of experience22

Desk top publisher vs help desk coordinator salary

Desk top publishers and help desk coordinators have different pay scales, as shown below.

Desk Top PublisherHelp Desk Coordinator
Average salary$47,203$40,262
Salary rangeBetween $30,000 And $73,000Between $28,000 And $57,000
Highest paying City-Philadelphia, PA
Highest paying state-New Jersey
Best paying company-Ecs Federal
Best paying industry--

Differences between desk top publisher and help desk coordinator education

There are a few differences between a desk top publisher and a help desk coordinator in terms of educational background:

Desk Top PublisherHelp Desk Coordinator
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 49%
Most common majorComputer ScienceBusiness
Most common collegeMassachusetts Institute of TechnologyStanford University

Desk top publisher vs help desk coordinator demographics

Here are the differences between desk top publishers' and help desk coordinators' demographics:

Desk Top PublisherHelp Desk Coordinator
Average age4242
Gender ratioMale, 53.2% Female, 46.8%Male, 51.4% Female, 48.6%
Race ratioBlack or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.6% White, 56.4% American Indian and Alaska Native, 0.4%Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desk top publisher and help desk coordinator duties and responsibilities

Desk top publisher example responsibilities.

  • Manage remedy ticket queue to ensure tickets are being handle properly and resolve within SLA.
  • Create a SharePoint document repository for all legacy system information, configuration, and associate processes.
  • Monitor the NAGIOS alarm system that report alerts for servers, switches, applications, and services.
  • Provide networking/desktop support and perform mainframe and account maintenance tasks.

Help desk coordinator example responsibilities.

  • Manage the PC refresh program transferring all user data remotely and installing require software applications.
  • Respond to incoming service requests and are responsible for resolving and coordinating between teams to troubleshoot and diagnose all technical issues.
  • Configure and support all existing and new POS software.
  • Reimage hard drives and configure OS and applications for users.
  • Deliver laptop support on remote dial in and VPN procedures.
  • Provide file restorations and log the daily backup information via SharePoint.
  • Show more

Desk top publisher vs help desk coordinator skills

Common desk top publisher skills
  • Desktop Support, 39%
  • PC, 14%
  • OS, 13%
  • XP, 11%
  • LAN, 9%
  • VPN, 9%
Common help desk coordinator skills
  • Technical Support, 9%
  • Phone Calls, 8%
  • Troubleshoot, 6%
  • Customer Service, 5%
  • Remote Desktop, 4%
  • Help Desk, 4%

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