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Desk top publisher vs help desk specialist

The differences between desk top publishers and help desk specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desk top publisher and a help desk specialist. Additionally, a help desk specialist has an average salary of $51,065, which is higher than the $47,203 average annual salary of a desk top publisher.

The top three skills for a desk top publisher include desktop support, PC and OS. The most important skills for a help desk specialist are customer service, troubleshoot, and technical support.

Desk top publisher vs help desk specialist overview

Desk Top PublisherHelp Desk Specialist
Yearly salary$47,203$51,065
Hourly rate$22.69$24.55
Growth rate10%10%
Number of jobs24,94675,004
Job satisfaction--
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 48%
Average age4242
Years of experience22

Desk top publisher vs help desk specialist salary

Desk top publishers and help desk specialists have different pay scales, as shown below.

Desk Top PublisherHelp Desk Specialist
Average salary$47,203$51,065
Salary rangeBetween $30,000 And $73,000Between $35,000 And $73,000
Highest paying City-New York, NY
Highest paying state-Alaska
Best paying company-Schulte Roth & Zabel
Best paying industry-Technology

Differences between desk top publisher and help desk specialist education

There are a few differences between a desk top publisher and a help desk specialist in terms of educational background:

Desk Top PublisherHelp Desk Specialist
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 48%
Most common majorComputer ScienceComputer Science
Most common collegeMassachusetts Institute of TechnologyUniversity of Pennsylvania

Desk top publisher vs help desk specialist demographics

Here are the differences between desk top publishers' and help desk specialists' demographics:

Desk Top PublisherHelp Desk Specialist
Average age4242
Gender ratioMale, 53.2% Female, 46.8%Male, 79.4% Female, 20.6%
Race ratioBlack or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.6% White, 56.4% American Indian and Alaska Native, 0.4%Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 11.6% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desk top publisher and help desk specialist duties and responsibilities

Desk top publisher example responsibilities.

  • Manage remedy ticket queue to ensure tickets are being handle properly and resolve within SLA.
  • Create a SharePoint document repository for all legacy system information, configuration, and associate processes.
  • Monitor the NAGIOS alarm system that report alerts for servers, switches, applications, and services.
  • Provide networking/desktop support and perform mainframe and account maintenance tasks.

Help desk specialist example responsibilities.

  • Manage network software deployment, imaging/backup and unattend OS installations
  • Develop, implement, and support customized manage VPN solutions for customers.
  • Work as tier II/III technical support representative helping customers troubleshoot hardware/software problems in high volume call center.
  • Support CITRIX by resolving connectivity issues when problems are reported.
  • Assist clients with Cisco VoIP, or Cisco AnyConnect troubleshooting, and escalation to higher tiers, as necessary.
  • Repair PCs and printers install software supervise interns
  • Show more

Desk top publisher vs help desk specialist skills

Common desk top publisher skills
  • Desktop Support, 39%
  • PC, 14%
  • OS, 13%
  • XP, 11%
  • LAN, 9%
  • VPN, 9%
Common help desk specialist skills
  • Customer Service, 13%
  • Troubleshoot, 8%
  • Technical Support, 6%
  • Desk Support, 6%
  • Phone Calls, 5%
  • Client Facing, 4%

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