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Desk top publisher vs services desk technician

The differences between desk top publishers and services desk technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desk top publisher and a services desk technician. Additionally, a desk top publisher has an average salary of $47,203, which is higher than the $42,123 average annual salary of a services desk technician.

The top three skills for a desk top publisher include desktop support, PC and OS. The most important skills for a services desk technician are service desk, customer service, and troubleshoot.

Desk top publisher vs services desk technician overview

Desk Top PublisherServices Desk Technician
Yearly salary$47,203$42,123
Hourly rate$22.69$20.25
Growth rate10%10%
Number of jobs24,946145,853
Job satisfaction--
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 46%
Average age4242
Years of experience22

Desk top publisher vs services desk technician salary

Desk top publishers and services desk technicians have different pay scales, as shown below.

Desk Top PublisherServices Desk Technician
Average salary$47,203$42,123
Salary rangeBetween $30,000 And $73,000Between $31,000 And $55,000
Highest paying City-New York, NY
Highest paying state-New York
Best paying company-Forum Energy Technologies
Best paying industry-Government

Differences between desk top publisher and services desk technician education

There are a few differences between a desk top publisher and a services desk technician in terms of educational background:

Desk Top PublisherServices Desk Technician
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 46%
Most common majorComputer ScienceInformation Technology
Most common collegeMassachusetts Institute of TechnologyUniversity of Pennsylvania

Desk top publisher vs services desk technician demographics

Here are the differences between desk top publishers' and services desk technicians' demographics:

Desk Top PublisherServices Desk Technician
Average age4242
Gender ratioMale, 53.2% Female, 46.8%Male, 79.0% Female, 21.0%
Race ratioBlack or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.6% White, 56.4% American Indian and Alaska Native, 0.4%Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desk top publisher and services desk technician duties and responsibilities

Desk top publisher example responsibilities.

  • Manage remedy ticket queue to ensure tickets are being handle properly and resolve within SLA.
  • Create a SharePoint document repository for all legacy system information, configuration, and associate processes.
  • Monitor the NAGIOS alarm system that report alerts for servers, switches, applications, and services.
  • Provide networking/desktop support and perform mainframe and account maintenance tasks.

Services desk technician example responsibilities.

  • Recognize for ability to achieve SLA's while driving down incident resolution time and improving customer satisfaction
  • Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.
  • Provide general technical support and troubleshoot desktop systems and software.
  • Assist users with proper management of schedule SCCM push updates.
  • Assist coworkers trough troubleshooting windows and mac Scottsdale, AZ operating systems.
  • Provide assistance, troubleshoot, upgrade and install PC hardware, software and peripherals.
  • Show more

Desk top publisher vs services desk technician skills

Common desk top publisher skills
  • Desktop Support, 39%
  • PC, 14%
  • OS, 13%
  • XP, 11%
  • LAN, 9%
  • VPN, 9%
Common services desk technician skills
  • Service Desk, 15%
  • Customer Service, 14%
  • Troubleshoot, 7%
  • Technical Support, 7%
  • ITIL, 3%
  • Phone Calls, 2%

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