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Desk top publisher vs support specialist

The differences between desk top publishers and support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desk top publisher and a support specialist. Additionally, a desk top publisher has an average salary of $47,203, which is higher than the $40,782 average annual salary of a support specialist.

The top three skills for a desk top publisher include desktop support, PC and OS. The most important skills for a support specialist are customer service, patients, and mental health.

Desk top publisher vs support specialist overview

Desk Top PublisherSupport Specialist
Yearly salary$47,203$40,782
Hourly rate$22.69$19.61
Growth rate10%10%
Number of jobs24,946125,740
Job satisfaction-3
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 52%
Average age4242
Years of experience22

Desk top publisher vs support specialist salary

Desk top publishers and support specialists have different pay scales, as shown below.

Desk Top PublisherSupport Specialist
Average salary$47,203$40,782
Salary rangeBetween $30,000 And $73,000Between $25,000 And $64,000
Highest paying City-New York, NY
Highest paying state-New York
Best paying company-Microsoft
Best paying industry-Technology

Differences between desk top publisher and support specialist education

There are a few differences between a desk top publisher and a support specialist in terms of educational background:

Desk Top PublisherSupport Specialist
Most common degreeBachelor's Degree, 38%Bachelor's Degree, 52%
Most common majorComputer ScienceBusiness
Most common collegeMassachusetts Institute of TechnologyStanford University

Desk top publisher vs support specialist demographics

Here are the differences between desk top publishers' and support specialists' demographics:

Desk Top PublisherSupport Specialist
Average age4242
Gender ratioMale, 53.2% Female, 46.8%Male, 38.4% Female, 61.6%
Race ratioBlack or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.6% White, 56.4% American Indian and Alaska Native, 0.4%Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.4% White, 56.4% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between desk top publisher and support specialist duties and responsibilities

Desk top publisher example responsibilities.

  • Manage remedy ticket queue to ensure tickets are being handle properly and resolve within SLA.
  • Create a SharePoint document repository for all legacy system information, configuration, and associate processes.
  • Monitor the NAGIOS alarm system that report alerts for servers, switches, applications, and services.
  • Provide networking/desktop support and perform mainframe and account maintenance tasks.

Support specialist example responsibilities.

  • Manage project SharePoint site for the purpose of supporting ongoing collaboration
  • Provide Cerner CPOE learning support to physicians.
  • Train in motivational interviewing, HIPAA regulations, CPR certify, emergency preparedness, suicide awareness, and team building.
  • Participate in inventory taking process and maintain stockroom organization and cleanliness.
  • Create and maintain a database of ACH clients.
  • Configure, setup VPN connections, remote access.
  • Show more

Desk top publisher vs support specialist skills

Common desk top publisher skills
  • Desktop Support, 39%
  • PC, 14%
  • OS, 13%
  • XP, 11%
  • LAN, 9%
  • VPN, 9%
Common support specialist skills
  • Customer Service, 16%
  • Patients, 8%
  • Mental Health, 6%
  • Social Work, 4%
  • Peer Support, 4%
  • Data Entry, 3%

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