Desk top publisher vs technical support representative

The differences between desk top publishers and technical support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a desk top publisher and a technical support representative. Additionally, a desk top publisher has an average salary of $47,203, which is higher than the $34,758 average annual salary of a technical support representative.

The top three skills for a desk top publisher include desktop support, PC and OS. The most important skills for a technical support representative are customer calls, smartphones, and technical support calls.

Desk top publisher vs technical support representative overview

	Desk Top Publisher	Technical Support Representative
Yearly salary	$47,203	$34,758
Hourly rate	$22.69	$16.71
Growth rate	10%	10%
Number of jobs	24,946	212,082
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 40%
Average age	42	42
Years of experience	2	2

Desk top publisher vs technical support representative salary

Desk top publishers and technical support representatives have different pay scales, as shown below.

	Desk Top Publisher	Technical Support Representative
Average salary	$47,203	$34,758
Salary range	Between $30,000 And $73,000	Between $27,000 And $44,000
Highest paying City	-	Boston, MA
Highest paying state	-	Maryland
Best paying company	-	HP
Best paying industry	-	Technology

Differences between desk top publisher and technical support representative education

There are a few differences between a desk top publisher and a technical support representative in terms of educational background:

	Desk Top Publisher	Technical Support Representative
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 40%
Most common major	Computer Science	Business
Most common college	Massachusetts Institute of Technology	Stanford University

Desk top publisher vs technical support representative demographics

Here are the differences between desk top publishers' and technical support representatives' demographics:

	Desk Top Publisher	Technical Support Representative
Average age	42	42
Gender ratio	Male, 53.2% Female, 46.8%	Male, 61.5% Female, 38.5%
Race ratio	Black or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.6% White, 56.4% American Indian and Alaska Native, 0.4%	Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between desk top publisher and technical support representative duties and responsibilities

Desk top publisher example responsibilities.

Manage remedy ticket queue to ensure tickets are being handle properly and resolve within SLA.
Create a SharePoint document repository for all legacy system information, configuration, and associate processes.
Monitor the NAGIOS alarm system that report alerts for servers, switches, applications, and services.
Provide networking/desktop support and perform mainframe and account maintenance tasks.

Technical support representative example responsibilities.

Serve as a SME and the main point of contact when agents and other leads have questions.
Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
Generate nationwide reservations provide customer service and negotiating customer dispute (inbound and outbound calls).
Work with QA to identify problems and resolutions base on customer issues.
Provide product information to customers inquiring about their iPhone, iPod, and iPad features.

Desk top publisher vs technical support representative skills

Common desk top publisher skills

Desktop Support, 39%
PC, 14%
OS, 13%
XP, 11%
LAN, 9%
VPN, 9%

Common technical support representative skills

Customer Calls, 14%
Smartphones, 9%
Technical Support Calls, 7%
Work Ethic, 6%
Internet Connectivity, 6%
Customer Service, 5%

Desk Top Publisher vs. similar jobs

Desk Top Publisher related careers

Desk Top Publisher related jobs

What similar roles do

Zippia Careers
Computer and Mathematical Industry
Desk Top Publisher
Desk Top Publisher vs Technical Support Representative

Updated January 8, 2025

Browse computer and mathematical jobs