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Desktop service technician vs desk support technician

The differences between desktop service technicians and desk support technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a desktop service technician, becoming a desk support technician takes usually requires 1-2 years. Additionally, a desktop service technician has an average salary of $55,718, which is higher than the $40,715 average annual salary of a desk support technician.

The top three skills for a desktop service technician include PC, desktop support and voip. The most important skills for a desk support technician are customer service, technical support, and troubleshoot.

Desktop service technician vs desk support technician overview

Desktop Service TechnicianDesk Support Technician
Yearly salary$55,718$40,715
Hourly rate$26.79$19.57
Growth rate8%10%
Number of jobs90,832130,485
Job satisfaction--
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 48%
Average age4442
Years of experience122

Desktop service technician vs desk support technician salary

Desktop service technicians and desk support technicians have different pay scales, as shown below.

Desktop Service TechnicianDesk Support Technician
Average salary$55,718$40,715
Salary rangeBetween $40,000 And $77,000Between $26,000 And $62,000
Highest paying City-South San Francisco, CA
Highest paying state-California
Best paying company-BNY Mellon
Best paying industry-Technology

Differences between desktop service technician and desk support technician education

There are a few differences between a desktop service technician and a desk support technician in terms of educational background:

Desktop Service TechnicianDesk Support Technician
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 48%
Most common majorComputer ScienceBusiness
Most common college-Stanford University

Desktop service technician vs desk support technician demographics

Here are the differences between desktop service technicians' and desk support technicians' demographics:

Desktop Service TechnicianDesk Support Technician
Average age4442
Gender ratioMale, 89.6% Female, 10.4%Male, 82.6% Female, 17.4%
Race ratioBlack or African American, 4.5% Unknown, 3.7% Hispanic or Latino, 17.6% Asian, 1.7% White, 71.8% American Indian and Alaska Native, 0.7%Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage1%11%

Differences between desktop service technician and desk support technician duties and responsibilities

Desktop service technician example responsibilities.

  • Manage LAN infrastructure configuring and maintaining all network hardware devices.
  • Support VPN and VDI connections for remote workers.
  • Image and install OS and applications on desktops and laptops.
  • Assist users with VPN installation and setup to access network remotely.
  • Provide technical assistance in virus cleanup, configuration and installation of new workstations and computer training facility setup.
  • Deploy Microsoft SMS packages to add windows updates, anit-virus updates, and all other software packages via Microsoft SMS.
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Desk support technician example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Use multiple monitor setup display and remote desktop applications via VPN to access associate computers.
  • Utilize desktop deployment tools in order to deploy and maintain inventory for PCs, monitors, and printers.
  • Assist with network connectivity with PCs, laptops, and mobile phones including TCP/IP settings and internet connections.
  • Provide administrative support and troubleshooting for VPN users.
  • Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.
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Desktop service technician vs desk support technician skills

Common desktop service technician skills
  • PC, 11%
  • Desktop Support, 5%
  • VoIP, 5%
  • Remote Desktop, 5%
  • Software Issues, 5%
  • Network Printers, 5%
Common desk support technician skills
  • Customer Service, 11%
  • Technical Support, 8%
  • Troubleshoot, 7%
  • Phone Calls, 5%
  • Desk Side Support, 5%
  • Remote Troubleshooting, 4%

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